This reply was created from a merged topic originally titled Early Termination Fee.. 2 year contract... unauthorized access to billing and per.... I got my service beginning of 9/15 I believe. I created the account in my name Rachel Fausett and set up billing in my husbands credit card. I was not told that this was going to be an auto pay every month... I thought I was going to make a one time payment. I have a few issues with everything... I'm going to break them down to address each one individually.
1) the account was only in MY name and I used a card under my husbands name to pay. I wasn't informed that this was going to be saved and auto drafted every month.
2) I was the primary and ONLY account holder and you ran an inquiry on my husbands credit for the equipment. That was not authorized by my husband or me.
3) Internet didn't work and I trouble shooter a few times ... I couldn't even get my assignments for school done without Hotspotting my phone which led to my reason for cancellation
4) the early termination fees were sent to a collection agency in my husbands name when he isn't even on the account!!!!
5) it wasn't until I cancelled that I was told that if I wasn't happy with service the first 30 days was a trial and I should've cancelled then. Nobody told me this or I would have and now I have to pay a BULL fee because nobody could tell me that
6) the false advertisement needs to be worked on because it's not unlimited. It's not high speed. And you rope people into a 2 year contract and make money off of the early termination fees.
7) you had no right to withdraw every month or post on my husbands credit or send a debt in his name. Because no one told us about it. Please listen to our past calls.