cancel
Showing results for 
Search instead for 
Did you mean: 

Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Moderator

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Hi Rachel Sue

At the end of the call you provide a social security number starting with 3 and ending with 2. Who's social was that? And no, our sales teams are not obligated to advertise a 30 day trial period.

Thanks
Amanda
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

That is my SS# ... I have called and complained about it multiple times and they kept telling me that I had to provide it for them to run an inquiry... but I knew that I didnt. They didn't do anything to my credit but ran my husbands and I have no idea how. That is HIGHLY illegal. They wouldn't listen to the calls to see if I provided it or not. I guess since I didn't looks like hughes net is at fault. NoT me.

What's the point of telling people 6 months after they signed up that there was a 30 day trial at the beginning if you aren't going to advertise it? Might as well not have it if you aren't going to inform people about it. Kind of crooked.
Associate Professor

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Most companies do a credit check of the paying party member and not just the one on the bill.

and I used a card under my husbands name to pay

No need for a SS# to do a credit check on a paying party, the big 3 will give out partial information if an address and name match.  It's done more or less to see if a customer is a cheapskate and will try to ditch and avoid payments.  But hey, everyone is a standup good person willing to pay, right?


That aside, there is no reason to advertise, "Hey, don't like us?! Cancel with in 30 days to avoid an ETF!"  Sorry, but get out of disneyland, I haven't seen a company in 20 years that had such a way out of contract, advertise it.
Assistant Professor

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Sorry, but get out of disneyland, I haven't seen a company in 20 years that had such a way out of contract, advertise it.
I find as a rule in general, one has to ask about any grace periods of any kind. Never been to Disneyland.  : )
Moderator

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Hi Rachel

Thank you for confirming. We can definitely bring this up with the seller and see what was done regarding the agent allowing you to use his card.

Thanks
Amanda
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

You're kidding right??? You've never heard of 30 day trial? 60 day trial? Get off my post if you aren't going to be helpful and just be rude like the rest of hughes net is.
Amanda, I would like to see something done because this is wrong. I will be reporting to the Attorney Generals office, FTC, BBB, and the Consumer Financial Protection Bureau and honestly anyone else I can find because I'm tired of Hughes NET screwing people over. Honestly if something isn't done it looks like we have grounds to sue for violation of the Fair Credit Reporting Act because Hughes NET did not have authorization to report to his credit. We will be contacting a lawyer in a few days
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

And maybe I'm missing something but if I'm the only person on the account, I give my SS# , who has the right to run an inquiry on my husbands credit???
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Sure you can find it from the payment info, but what gives Hughes NET the RIGHT to do that? That's what I'm wondering. There is no justification there and there was only permission from me to access my credit. There was no permission from my husband to run his credit.
Moderator

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

Hi Rachel Sue,

We received word back from the sales team and the sales agent who did the credit check is now no longer with the company. We are very sorry for the miscommunication and we do have something we can do about this. I am going to make your post private so that we can discuss more details which may include sensitive information. I can have someone from our corporate office reach out to you on Monday to get started on removing the credit inquiry if that is okay with you?

Thanks
Amanda
New Member

Re: Early Termination Fee.. 2 year contract... unauthorized access to billing and personal information

That would be great. Thank you.