Hello Raymond,
Thanks for posting updates. I'm glad everything was able to get resolved by our support agents. To clear up any confusion. No sales call review was done. According to our agents the reason for waiving your ETF was explained here:
Type of Credit: ETF
Amount of Credit: $145
Reason for Credit: Cu was billed for the ETF when the accnt was closed due to missing payment but the cu was under the impression that they will not be billed for the RF and taxes bec was promised a month of credit by the previous rep and credit was not applid on top of that the cu was adv that they need to pay if they will relocate their svc wherein we should be processing move program
Not sure what the DirecTV rep explained to you, however we do work directly with DirecTV sales agents to get calls reviewed. With @DirecTV emails and everything lol. Maybe the rep you spoke with just isn't familiar. It's a big company. Who knows, all that matters is that this is now resolved. I'll go ahead and close this thread. If you do have anymore questions feel free to create a new post.
Thank you,
Chris