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Email and password impass

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Moderator
Moderator

Re: Email and password impass

Hi eritori,

 

What steps are you taking to check the e-mail inbox?

 

At which step do you run into a problem?

 

If there's an error message, please post a screenshot of it.

 

Since you're able to access the community, you're able to log into the Support Center(http://my.hughesnet.com/), so I'm assuming that the trouble happens after you click the My Email link in the top right corner? Let me know if this assumption is incorrect.

 

All three e-mail accounts are having the same issue?

 

 

 

  Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Email and password impass

Okay, I see what you mean...there are two issues here.

 

Password first:  If I ever clear my browsers cache again I will never be able to log on for email, my account or this msg board.  It will sign me in, but if I try to sign in manually, Hughesnet will not accept the password/logon.  I have it in my password manager in 3 browsers, and they will all log in peacefully unless I try to log on manually,  I have spent the better part of 4 hours trying to explain this to your lvl 1 reps to no avail.  I can NOT change my password because, once again, Hughes's servers will not accept my manual password input,

 

Emails:  This is a 2 parter.  My wife and I both have email accounts.  They are setup and I know how to access them.  My email, JKWill wont let me sign on manually or through the browser.  I can spend a couple of hours trying to resolve the issues with your personel, and it will start to work,  But within 24 hours I cant sign on to it.  And yes, if I log on and log out immediatly after fooling with it, it will work 4 or 5 times and then refuse my logon/password.

 

My wifes email issue is once again, a problem with the passwords.  There might be another issue but cant really address them until we get the password problems resolved.

 

I know how to fix it, but it involves something that this forum isn't an approriate place to discuss.

 

Is that clear?  I will clarify (if I can) upon request.

 

Thanks

 

JW

 

Out of frustration I tried to move it to gmail, but the password doesn't work.

Highlighted
Moderator
Moderator

Re: Email and password impass

Thank you for the details. I'm waiting on engineering for now, but until then are you able to create a new HughesNet account for test purposes?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Freshman

Re: Email and password impass

I wish I could.  You have to sign in manually to create a new email.  And that is the crux of my problem.  I cant sign in manually....it wont accept a manual password from me.

Highlighted
Moderator
Moderator

Re: Email and password impass

Hi, 

 

I just want to see if you're able to create a new account, sign in, and access that account's inbox.

 

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Email and password impass

I can sign in as you are seeing me access this forum.  I can access my mail if I let the browser sign in automatically.  I am unable to do anything to the account other than just read it because doing anything to the account, IE, create a new email account requires me to sign in manually, which I cannot do because I DONT KNOW THE PASSWORD that the server requires.

 

Are you understanding this and I'm just not recognise that?

 

Thanks

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Distinguished Professor IV

Re: Email and password impass

@eritori 

 

LIz is asking if you can create/register a completely new HughesNet account, as if you've never created an account prior to this, and if you can access the email of that new HughesNet account.  

 

I believe she wants to determine whether the problem is pervasive or tied only to your current Hughesnet sign on account. 

 

Screenshot (17).png


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Freshman

Re: Email and password impass

I know HOW to register a new account, I've been with Hughesnet for more than 15 years. and have done a bunch since then. 

 

The problems is, in as few words as possible:

 

To create changes to an account, such as creating a new account, the process requires that you sign in manually.  I have been  unable to do that for some months now.

 

My brower can sign me in via the password manager, such as signing in to this forum.  No problem.

 

But Hughes will not allow automatic sign-ins for things like changing passwords and creating new email accounts.

 

I need to, somehow, be able to manually change my sign-in password so I can do these things (among others)

 

Yes the email problems are dependant on me being able to do this.

 

I have some other email issues that need to be addressed as well, but cannot proceed in fixing anything until someone at hughes helps me fix the password snafu.

 

JW

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Distinguished Professor IV

Re: Email and password impass


@eritori wrote:

I know HOW to register a new account, I've been with Hughesnet for more than 15 years. and have done a bunch since then. 


Then, per Liz's request, you should do so in order to answer her questions.  She asked them for a reason.  

 


@eritori wrote: 

To create changes to an account, such as creating a new account, the process requires that you sign in manually.  I have been  unable to do that for some months now. 


Creating a new account isn't creating changes to an account. It's creating a new account.  If you've created the new account Liz has asked for and you're having the same problem with that new account, please let Liz know, as this information will help to inform her on what the next step for troubleshooting or fixing the issue may be.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
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Freshman

Re: Email and password impass

I probably need to clear the cache on this browser to really see what is going on...Which I would happily do.  But I'm afraid to do due to this password snafu.

 

Can you, or are you willing to help?

Are we done and I missed it?

 

I appreciate your attention to date.  Just seems like I got put on the back burner.

 

Just wanna know.

 

JW