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Email logout issue

Distinguished Professor III

Email logout issue

When I log out from Webmail and then log back in, I'm not asked for my crendentials again. I'm automatically logged in to the same account.  Just wanted to report that the logout is not really a logout. 

46 REPLIES 46
Moderator
Moderator

Re: Email logout issue

Hi maratsade,

 

Thanks for posting and sharing! Can you please detail what you clicked on and what you saw? I want to send this back to the folks who said they just updated the logout process.

 

Thanks!

 

-Liz

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Distinguished Professor III

Re: Email logout issue

Click MY EMAIL.

 

email-01.png

 

Login.


Click "Logout" (located between Search Your Mailbox and Settings)


See the "signing out" message

 

email-03.png


Am redirected to https://myhughesnet.hughesnet.com/


Click Sign In/Register

 

email-04.png

 

Am taken back to the account I just logged out from, without asking for login credentials.

 

Note that logging out from Webmail logs me out of the community, but not Webmail. In other words, I need to input my credentials again to login to the community, but the login to Webmail bypasses credentials and logs me back in to the account I logged out of.

Moderator
Moderator

Re: Email logout issue

Thank you maratsade! So despite logging out, and seeing the orange log in button, clicking the log in button doesn't display the login page.

 

So you see this in the top right after clicking the orange log in button, correct? 

 

And then clicking MY EMAIL takes you back to webmail?

 

 

Does this persist in incognito mode or after clearing cache?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Distinguished Professor III

Re: Email logout issue

All of the below is in Chrome (Webmail doesn't work at all on FF for me).  

 

When I log out of Webmail, I'm taken to https://myhughesnet.hughesnet.com/

 

On https://myhughesnet.hughesnet.com/, I see this:

 

email-05.png

 

And I click Sign In/Register.  That takes me straight into Webmail bypassing the login credentials.   EDIT: clicking My Email also bypasses credentials and takes me directly to Webmail. 

 

I can't get Webmail to load in incognito mode.  I can go through the login process, but Webmail never loads, it just spins. 

 

I need to keep the cache, so can't clear it to try. 

 

EDIT: tried Wemail on FF's private browsing. The issue is the same. I log out, get redirected to My Hughesnet, and clicking on MY EMAIL or on SIGN IN/REGISTER takes me back to the same Webmail account, without me having to login.  So, no real logout. 

 

Moderator
Moderator

Re: Email logout issue

Interesting, ok thank you maratsade! I'll send this back over to our folks to address. I'll keep you posted.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Distinguished Professor III

Re: Email logout issue

Thank you, Liz, and no rush, as I don't use Webmail except for notifications.  I got into all this out of curiosity when soemone else posted the issue, started troubleshooting and fell into the rabbit hole. Smiley Happy

Moderator
Moderator

Re: Email logout issue

It's all good, the faster I can get data from the customer side, the faster we can get this resolved!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Moderator
Moderator

Re: Email logout issue

Good morning maratsade, 

 

Our e-mail folks are considering this resolved because they are no longer able to replicate this behavior. Are you still seeing this logout behavior now? If so, I'd love to send them a clip of it happening, at your convenience of course.

 

There's a free Chrome extension called Screencastify a couple of us here use to demonstrate things to engineers. You could use that or whatever screen recording tool you prefer.

 

If it's no longer happening, then even better and we can put this to bed. Looking forward to hearing back!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Distinguished Professor IV

Re: Email logout issue

@Liz 

 

Not to muddle this thread up with unrelated talk, but that Screencastify extension is pretty darn neat.  I've been fiddling with it for the last half hour or so.  1080p files are HUGE, but 720p, which is good enough for most things, isn't too bad.  24.4MB for a 50 second 1080p file vs 4.77MB for a 38 second 720p file.  That's a big difference if you need to upload a recording.

 

A couple of months back I was scouring extensions and programs for something to record my screen, and this is, by far, the easiest I've found. 

 

Again, I didn't mean to muddle this thread up with non email logout talk, but that extension is too good to not acknowledge.


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