Email logout issue

[Liz]

Good morning maratsade,

Thanks for checking. So this is on your Chrome browser? Does it persist on Firefox even after clearing its cache? 

-Liz

[maratsade]

Yep. The issue exists on all browsers, in regular and in incognito mode (I tested Chrome, Firefox, and Edge).  I do get logged out of the community, but not email.  

---

@Liz wrote:

So this is on your Chrome browser? Does it persist on Firefox even after clearing its cache? 

-Liz

---

[Liz]

Thanks maratsade, I'll let the devs know.

-Liz

[maratsade]

Cheers, Liz. It's a non-issue for me, but I imagine that if it's still happening to me it may be happening to other subscribers who rely on HN Webmail. 

---

@Liz wrote:

Thanks maratsade, I'll let the devs know.

-Liz

---

[Liz]

Yes and as Oletrapper here shows, this has been going on for far too long. Anyway, I was mistaken, the fix is still being tested and wasn't released yet, so no wonder there's no change. Hoping to hear positive news from their testing.

-Liz

[Liz]

Hi folks,

Hope you all had a nice holiday! Our teams are still testing and tweaking on the backend to resolve this logout concern. I'll let you know once we have a new update on their progress.

Your cooperation, patience, and understanding are much appreciated.

Thanks,

Liz

[Liz]

Good morning,

Thank you for your continued patience as our folks are still testing and tweaking possible fixes for this. I'll keep you posted on their progress.

Thanks,

Liz

[Liz]

Hello folks,

Thank you for your patience while our email team worked to resolve this. A fix was rolled out to address the logout issue. If you're still experiencing this, please let me know. If you have screenshots, even better!

Thanks,

Liz

[maratsade]

So, logging out of Webmail also logs me out of the community.  Is this supposed to happen?

[Liz]

Possibly. So the original issue of logout process not actually logging out is no longer happening?

-Liz