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Email logout issue

Freshman

Re: Email logout issue


@Oletrapper wrote:

Good morning Liz, 

Still having to log completely out (close browser) and enter email again. Also, when I went to this page, I did not have to login. ??  I clicked on login and it immediately took me here with no login. All email accounts were closed. How can it do that. Seems to me, anyone can get here with no login.

If I were a younger man, I could write the necessary code in EBCDIC to correct the logout problem. But then, that was decades ago. LOL

Have a great day.

OT


Good morning again Liz,

Forget the previous message regarding not having to login. Just remembered that I had not closed the browser before doing that. That means I was still logged in even though I had logged out. Related to the same logout problem. 

Have a great day.

OT

Moderator
Moderator

Re: Email logout issue

Good morning Oletrapper,

 

Thank you for your update. Our folks are still working on this, so I'm also waiting on news from them. I'll keep you posted here.

 

I appreciate your patience.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Freshman

Re: Email logout issue


@Liz wrote:

Good morning Oletrapper,

 

Thank you for your update. Our folks are still working on this, so I'm also waiting on news from them. I'll keep you posted here.

 

I appreciate your patience.

 

-Liz


Good morning Liz,

I had some time this morning to try a few comparisons between FF and Crome. I have found that when using Crome as browser and logging out of a hughes email account, I am taken back to the hughes portal. Once there, if I click on email it takes me back to the email account I just signed out of. This is the same problem they are trying to correct.

When using FF browser and logging out of an email account, it just sits there. It does not take me to the hughes portal.  The mystery continues.

Have a great day.

OT

Associate Professor

Re: Email logout issue

Two things I'm thinking of:
1. The browser retained the login credentials and is automatically logging back in using those credentials, similar to a previously saved login, and/or

2. When you log in a secure cookie is created containing the login information and it's not being properly destroyed upon logout.

 

Thinking that #2 might be the most likely.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: Email logout issue

 I hope it's the option that can be fixed more quickly, so those who use Webmail can log out fully without having to exit the browser.

Associate Professor

Re: Email logout issue

Well, I tried usng the webmail in FF. After getting past the login, it attempted to download what appeared to be a very large javascript for about 5 minutes, then stopped and did nothing. I examined the page to see what the javacript (and accompanying css) was named but forgot to copy it down. #oneofthosedays


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: Email logout issue

Good effort on the part of Webmail...needs to try harder next time, though. 

As for you...what happened? Squirrel? Smiley Wink

 

squirrel.jpg

Associate Professor

Re: Email logout issue

Tried Chrome, and it worked as @maratsade said, follwing an initial login. Logged out, then clicked My Email in the upper right, and it reloaded almost immediately using the cached javascript & css without having to log in again.

 

The only way you can force it to log in again is to kill Chrome completely, then use the My Email link. It will still use the cached versions of js/css from before, but will require you to log in through skylogin.

 

Based on this, clearly a cookie expiration thing.

 

Now to find out why Firefox went catatonic...


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor III

Re: Email logout issue

I hope they will fix the cookie issue so people don't have to exit the browser.

Associate Professor

Re: Email logout issue

Well, here's something interesting. Added authorize.myhughesnet.com and email.hughes.net to my ad blocker's white list, then killed Firefox.

Restarted Firefox and went directly to email.hughes.net, which prompted me to log in via skylogin - it did it's thing but sent me back to myhughesnet instead of the email app.

Clicked on My Email, and it sent me directly to the email app, which then ran like it did using Chrome.

 

Great, so I then logged out of the email app and killed the tab. Opened a new tab and went to https://community.hughesnet.com (this site) and it re-started the email app! Clearly skylogin was re-using the cached email authorization cookie, which likely has a redirect on it.

 

So now I'm thinking there's not only a cookie problem, but something weird going on with the portal that brings all these things together via skylogin. Skylogin should be valiating which authorization cookie to use: email, community or account... it used to, but appears to be just using the last one it saw and redirecting to whatever that was.

 

It's quite possible that the email js/css was confused when trying to operate on the community web page and that's why it wasn't working properly when I tried it in Firefox before. lol


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.