"But they got my billing and payment information spot on! I think I will have to switch to Wild Blue when this is straightened out. "
Why wait? If you're so unhappy, go to another provider and see if they are any better (spoiler: no).
Having same issue here Jim.
No email since Monday. Talked with several ill-equipped business support people. One send me a paid tech support line!?
Spoke with Matt today and he acknowledged the no access emai issue due to separating business and residential systems.
The 403 error is caused by the system update.
There are many business emails that I cannot access and they can't be forwarded.
I understand there are issues when updating but I use this service for business.
If anyone knows of any workarounds to access email please post here.
John2 and others,
It's just a thought, and I don't know if it would help right now, but if you don't already use an email client, it might be a good idea to try one. I used Thunderbird a while back, and it worked well with HughesNet's internet.
I don't know for sure that the emails would still get through to the client, but if something occurs that's only a sign on issue to the email and the email itself still works, they probably still would.
Again, this is only an idea. I can't remember if there is a need to sign into the email on the Hughes site when setting up Thunderbird, but if it can be set up without needing to do that, it might still help in getting around the current issue, though I don't know if the current issue is related to the sign on or the email as a whole.
I primarily use Outlook 365 for accessing my hughesnet email. It's not working either. "the server rejected your login."
Not familiar with Thunderbird but will look into it. Is it different than Outlook for a workaround in this case?
Asked the hughes rep today if he could forward my hughesnet emai. He could not access it either, so he said.
Judging by the notification Outlook is giving you, it's unlikely that Thunderbird would be any more successful. It sounds like the problem is more than just the sign on.
Because its a pain to notify everyone about a new email. My plan, which Ive already started, is to switch email to a gmail account and then just use the hotspot on my Sprint phone for home use. Hughes is already too slow to stream any video and I can upgrade my phone to unlimited data for less than half what Hughes is charging. I figure 4 months to make the email switch.
Hughes is already too slow to stream any video
I'd create a new topic if you're having a speed related issue. There may be a remedy.
Have you tried turning off, or pausing, the Video Data Saver? Doing so may improve the streaming.
BTW, something that satellite internet customers are increasingly using for streaming is PlayOn Cloud. It gets around any buffering issue you might be having with the streaming, and you keep the shows/movies you download, being able to watch them again at any time without having to again use data to do so. I've been using it for about five months now, and it's been working very well. Granted, I went a little crazy and downloaded so much that I've run out of data a couple of times, never having done so prior to that, but it's still worth it.
That sounds intriguing. Ive never been able to get Hughes streaming for more than 15-20 minutes without it starting a long buffer process. But I have a satellite for TV, so I'm not too concerned about streaming. I was just making the point that for basic internet and email there are options. I am only still using Hughes out of convenience but that is wearing pretty thin. I shouldnt have to call them to get an update on issues that they already know are affecting me or going to affect me. Call me, give me advance notice, post a website notice, add an initial info recording on the support line, but ignoring your customers and pretending there isnt a problem is unsatisfactory.