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Emails rejected

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New Poster

Emails rejected

I have had problems since I got hughes.net with some emails I send not going through.  However, this time I received this message back when an email I sent bounced.

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

>>> lvwasson@hotmail.com (after MAIL FROM): 550 5.7.1 Unfortunately,
>>> messages from [69.168.97.48] weren't sent. Please contact your
>>> Internet service provider since part of their network is on our
>>> block list (S3150). You can also refer your provider to
>>> http://mail.live.com/mail/troubleshooting.aspx#errors.
>>> [VI1EUR05FT033.eop-eur05.prod.protection.outlook.com]

I tried to handle this by calling customer service but the person couldn't seem to grasp what I was telling him and then we were disconnected. This email leads me to believe that my internet service provider has some how been blocked.

 

18 REPLIES 18
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Associate Professor

Re: Emails rejected

Looks like 69.168.97.48 is back on the SBLs:

 

dnsbl-1.uceprotect.net FAIL
dnsbl.sorbs.net FAIL
opm.tornevall.org FAIL
spam.dnsbl.sorbs.net FAIL
spam.spamrats.com FAIL

* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
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Moderator
Moderator

Re: Emails rejected

Hi GW4,

 

I see it's your first post here, so welcome to the community! Thank you for providing these details, this helps. I've escalated this and will post back once I have any updates to share.

 

  Your patience and understanding are much appreciated.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Emails rejected

Hi GW4,

 

Can you please check if the issue persists now? The recipient might need to check their spam/junk folder.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Emails rejected

I tried to send two emails to a hotmail account.  They have been sitting in my outbox for about 30 minutes and wont go.  I don't know if this is the same issue or if now my SMTP is wrong.

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Moderator
Moderator

Re: Emails rejected

Good morning GW4, 

 

Thank you for this update. Since you're wondering if your SMTP is wrong, does that mean you've changed any e-mail settings this week?

 

Before reporting this concern here, did you also experience your outbound e-mail sitting in the outbox for a long time and not doing anything?

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Emails rejected

We did change the STMP to a stting I had been given by the technician when I origionally had Hughes Net set up.  Somewhere over time it had changed to something else so when tryign to solve this problem ourselves, we tried the origional setting.  When that didn't work, we changed it back to the one it had when this problem started.  However, now no emails are going out no matter which STMP we use.  The emails sit in the outbox doing noting and when we try to send I get a notice that the action timed out because the outgoing server is not responding

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Moderator
Moderator

Re: Emails rejected

Good morning GW4,

 

Thanks for the clarification, please try these settings and let me know if it makes a difference:

 

Outbound Server: email.hughes.net

Port 587

SSL Authentication required

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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New Poster

Re: Emails rejected

Tried 587 and still doesn't work.  If I check SSL Authentication Required it says SSL Authentication is not supported.  If I try it without checking that box, it says it has timed out while waitng for a response from the server.

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Moderator
Moderator

Re: Emails rejected

Good morning GW4,

 

Thank you for that clarification. Can you please screenshot your e-mail settings for me? If there's personal information in there, you may send it via private message.

 

You're using Outlook, correct?

 

-Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.