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Entire usage gone in the 1st 3 hrs of billing cycle

New Member

Entire usage gone in the 1st 3 hrs of billing cycle

Within the 1st 3 hours of my billing cycle while we are in bed sleeping our ENTIRE usage for the month is gone.  I have had my IT guy set my computers to update only between 2am-6am and we are still using all of our KB.  I have tried to work with HughesNET and look at other options but they will not send anybody out to review what is going on and if I cancel my contract since I was 10 days past the 30 day cancelation period they will charge me for it.  At this point I am very frustrated that I cannot work from home, I cannot access the internet, I cannot live my life the way I am used to and HughesNET is not helping with any of this!!!  I have to find another option here!!!!
1 REPLY 1
Alum

Re: Entire usage gone in the 1st 3 hrs of billing cycle

Hi Alan,

Thank you for your post and welcome to the community. I'm sorry to hear this and I assure you we are here to help. Using the information that you provided in your profile I will be able to pull up your account and investigate. In the mean time I would like us to isolate your modem to make sure it is not the source of your data usage:



Please take care in cropping out your SAN while taking the screenshots.

 

Keep in mind there are countless factors that can use your data:

 

- more devices are capable of connecting to the internet: phones, tablets, gaming consoles, SmartTVs, and even refrigerators can connect wirelessly to the internet. Keep track of what devices you leave running on Wi-Fi.

 

- automatic-updates: your computer and any other programs you use will often keep working in the background, even if you're not actively using that program, in order to keep your system/program up-to-date. Anti-virus programs will periodically use your internet connection to check back with their malware database for any updates. You should have an option to turn off auto-updates and/or schedule them for a later time.

 

- multimedia content: Netflix, Hulu, YouTube, Facebook, Tumblr, Instagram, news sites, and other websites will contain videos, animated gifs, and sound clips that may start playing as soon as you land on the site. So much content, so easily available almost everywhere on the internet. For starters, try disabling auto-play video on Facebook:

https://community.myhughesnet.com/hughesnet/topics/how_to_disable_autoplay_videos_on_facebook

or adjusting your Netflix playback quality to SD: https://help.netflix.com/en/node/87

 

- more data sources can be found here, as posted by a fellow community member: https://community.myhughesnet.com/hughesnet/topics/data-usage-sources-common-and-not-so-common

 

The most important tool to download is the Status Meter, available in the Customer Support Center, to help you monitor your data usage: supportcenter.myhughesnet.com

 

Your cooperation and patience are greatly appreciated. We look forward to hearing back from you.


Thank you,

Chris