I like your reasonable tone. There are, indeed a LOT of things that use data and it is probably quite true that it is us, the stupid, non-IT savvy customers who are at fault MOST of the time for unknown data usage. That is most likely what the tech help at WHATEVER LEVEL are trained toward. They probably believe it. But the first step, I think, in a 12-step program is to admit you have a problem and this is NOT in Hughes mindset, apparently.
However, the operative word in the 2nd sentence above is "MOST." If misery and persistent problem solving loves company, check out my post of a few months ago. "Phantom Usage - DDDD " It is probably the record for longest. 270 pages when printed. Yo do not have to read it to get a sense of my problem. I had 24 months - then 4 months with Hughes / Frontier of perfect service. I am glad to pay the 1000 bucks a year.
But the past nearly year has been the internet service from hell. I have dissolved about 300 hours, thinking i was being kind and compassionate to try to help Hughes solve what seemed and seems to me to be a SYSTEMIC unknown problem. I gave Hughes here DOZENS of DDDD event-hours WITH good screenshots and well into the System Control Center.
I SHOWED them that the SCC - INFO - Diagnostics - Hourly hISTORY WAS WRONG! My Ht1100 modem showed a "CONNECT" when dozens and dozens of DDDD events I was totally LAN disconnected. Hughes never believed me. They dismissed me and told me sauare on that I was reconnecting. They only had the WRONG evidence in their electronic mumbo jumbo that has SOMETHING wrong. Firmware. Software. HArDWRE. wAREWARE. Security Problem. I do not know, But I, like you, know better. I know Hughes shows themselves to me, basically a rose-colored glasses sort, as a DISHONORABLE company.
Result of all these 300 hours.? Hughes called me, in writing to Frontier for all practical purposes a liar. They said that I ONLY used data when LAN cable was plugged in. (I do not use wireless router and only very rarely a router non wirelessly as a hub. For 6 months of the problem there was no router in the HOUSE>
Maybe over a million Hughes customers mostly get good service. I did. But not for the past year. With me it was about 150 to 200 GIGBYTES of Phantom usage - All while I was LAN disconnect. Up until recently, it was nearly every day. Sometimes 2Gb in A single hour.
I installed Glasswire on our 2 computers. Glasswire shows NO USAGE when I say I have no CONNECT. Yet THEIR HT1100 modem shows a CONNECT when I am NOT connected.
As far as I am concerned, since Hughes has been made knowing and intelligent, even though they refuse to give CUSTOMERS Customer Service worthy of the word, "SERVICE," this raises the problem to the level of criminality. For the record, I am NOT interested in litigation. i only want the same GB as when I went to bed, when I try to connect in the morning.