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Express Repair Basic

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Express Repair Basic

What is the purpose of Express Repair Basic? I pay $7.95 a month for a service plan that is essentially useless. How is it I can have slow-to-no internet speed yet be told by Custy Service I have to pay a $125 service fee for a techician to come to my home and investigate the service issue? What is the fee for if it is not for technical help/failed internet speeds? 

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Moderator
Moderator

Re: Express Repair Basic

Good morning mycatsadiva,

 

Thanks for posting. Express Repair lets you copay $29.95 for the site visit that has been deemed necessary after going through troubleshooting with tech support. If one requests a site visit despite our diagnostics or troubleshooting showing that one isn't needed, then the standard $125 applies.

 

To get started with addressing your speed concerns, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Looking forward to hearing back from you.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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