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Express Repair Basic


Express Repair Basic

What is the purpose of Express Repair Basic? I pay $7.95 a month for a service plan that is essentially useless. How is it I can have slow-to-no internet speed yet be told by Custy Service I have to pay a $125 service fee for a techician to come to my home and investigate the service issue? What is the fee for if it is not for technical help/failed internet speeds? 


Re: Express Repair Basic

Good morning mycatsadiva,


Thanks for posting. Express Repair lets you copay $29.95 for the site visit that has been deemed necessary after going through troubleshooting with tech support. If one requests a site visit despite our diagnostics or troubleshooting showing that one isn't needed, then the standard $125 applies.


To get started with addressing your speed concerns, please follow the steps here to set up a account and run speed tests so that we get a proper evaluation of your system performance:

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like[yourusername]

Looking forward to hearing back from you.


Your cooperation, patience, and understanding are much appreciated.


If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.