@keithedward,
Thank you for reaching out to us and performing the necessary steps to help with our diagnosis. It is true, peak time will cause speeds to decrease as the satellite must distribute evenly to all customers. While peak time has always been apart of most ISP services, it was not nearly as noticeable compared to now, during this pandemic. Because of this, our engineers are constantly working to keep the service operating as efficiently as possible, using the tools available.
With that being said, after running a remote speed test to see what your modem is outputting, the speeds we received back were on point with what you stated you get during the day. This means we will definitely need to perform a bit of remote maintenance to increase these speeds for you. Unfortunately, the speed test performed on our side did not show that there is a decrease in your speeds since that has not been tested yet. The next step for me is to remotely test your speed during peak hours to get an accurate depiction of a decrease and how much of one. If it matches up with your results from testmy.net or it's anywhere close, specific steps will be taken to fix that. I will have that update for you tomorrow along with the next troubleshooting steps to be performed.
-Damian
