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Extremely slow download speeds during evening/night hours.

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keithedward
New Poster

Extremely slow download speeds during evening/night hours.

I switched to Gen 5 a few weeks. I was told by customer service that Gen 5 would solve the slow speeds I had been experiencing with Gen 4. Not only did Gen 5 not fix the issue but my speeds are now slower than they were with Gen 4.

 

During daytime hours my download speeds are tolerable. When connected directly to the modem the speeds vary from 8 to 15 mbs (using testmy.net).

 

Starting in the late evening my mesaured speed plummets to between 300 and 600kbs! This behavior is very consistent. At these lows speeds we are unable to stream video (ie. Netflix) even when our smart TV is connected directly to the modem.

 

We did not have this problem during the 4 years that we had Gen 4.

 

What is causing this issue and what can be done to resolve it?

 

Thanks

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