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Extremely slow internet speeds

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Freshman

Extremely slow internet speeds

Since getting the HughesNet service, I have been working with technical support to get anywhere near the advertised speeds of 25 megabytes per second. We are typically getting anywhere from 150-500 kilobytes per second. This is 0.6% - 2% of the advertised speeds! This is not acceptable.

 

I have opened multiple tickets. I had the technician come out and spend 3 hours trying to improve the performance, and there is no change. Is there any hope of getting decent service?!?

2 REPLIES 2
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Distinguished Professor III

Re: Extremely slow internet speeds


Please read the disclaimers below, which explain the concept of what you can expect in terms of speed. 

If you would like to have speed issues addressed in this tech support community, the procedure detailed here is required. 

 

1.1 SPEED CLAIMS AND DISCLAIMERS.

Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy.

https://legal.hughesnet.com/SubAgree-03-16-17.cfm

DISCLAIMERS FROM THE WEBSITE (https://www.hughesnet.com/about/hughesnet-gen5):

**The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. 

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Moderator
Moderator

Re: Extremely slow internet speeds

Good morning wylliecabin, 

 

We're closing this thread since we never got a reply from you. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you.

 

Thanks,

Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.