@wylliecabin wrote:I saw the response with the instructions, but I have already been doing all of this.
I understand that, and it's no doubt frustrating, but the help here is separate from the help received through phone or even chat support. As well, the testing most often requested by phone or chat support is different than what's specifically requested here. The reps here, who are corporate based and who have direct access to the engineers, need the testing performed in the specific manner requested in order for them to be able to help.
In the off chance that the testing you've been performing IS in the same manner as instructed, please post your testmy.net "My Results" page URL so that the test results can be viewed by the reps here. If this is not the case, you've got some time before the reps will be back on Monday in order to run some tests. I would take advantage of this time. And, please be sure to read through the instructions thoroughly before running the tests to ensure they're run as instructed. You can even set up a testing schedule so that each batch is run automatically. Like so...
To get to that screen to set it up, click on "Automatic Speed Test" on testmy.net's main page. And please make sure you're signed into testmy.net so that the results are recorded to your testmy.net account. You'll have to set it up like this each time you want to run a batch of testing, but it can be easier than running each test manually. And make sure to leave the browser page open after clicking "Start Automatic Test", as the page has to be open to run the tests.
