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Extremely slow speeds at night

New Poster

Re: Extremely slow speeds at night

Chris,
I have heard nothing in the last 2 weeks concerning my slow speeds and it is still very slow. I also see that my plan is not offered anymore, only a plan with about 1/3 of my anytime bytes but the same speed that I thought I had. Has my speed gotten throttled because Hughes doesn't want to support my plan andare trying to chase me to another plan that will not meet my needs. The only time I Have used more than 60% or do of my anytime bytes was when I got a new iPhone. I am not a user that abuses the system. It is really sad that it is this way. Thanks.
Alum

Re: Extremely slow speeds at night

Hello Richknox,

Sorry for the delay. I just realized I never heard back from my escalation on this. I will make sure to have some new information for you soon.

- Chris
New Poster

Re: Extremely slow speeds at night

I have no internet at all tonight. I can't even do a speed test! I had to get on to my phone hotspot just to post this. I was a believer in HughesNet until the last 3 months but this is ridiculous. I thought all those people who complained about how bad the service was just expected unrealistic speed but now I just want at least dial up speed especially when I have used only 46% of my monthly allowance of data. This has just gotten awful after the first year of ok service. I might as well pay AT&T for the slow dialup. At least I know it is reliable. This is terrible!
New Poster

Re: Extremely slow speeds at night

. As you can tell by this picture of the speed test on my Hughes.net I have nothing tonight. You can't do anything at these speeds but maybe some Facebook and emails. No streaming of anything!
Distinguished Professor III

Re: Extremely slow speeds at night

That's about the speed I'm getting right now.  It's low, but it's hardly nothing, and the only thing I can't do is stream, but can do everything else. 

AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Associate Professor

Re: Extremely slow speeds at night

New Poster

Re: Extremely slow speeds at night

My tests at testmy.net were virtually the same. There is nothing wrong with the equipment because I can run the same test in the morning and I get big speeds. I don't know about GabeU but mine has been like that for three months - fast in the morning and almost non-existent at night.
Here is this morning and you can see last night's result in a previous post. This is from the speed test on the HughesNet page so it has to have some validity or it should not be on there.
Alum

Re: Extremely slow speeds at night

Hello Richknow,

I'm working on getting something back to you hopefully before the weekend. Stay tuned.

- Chris
Highlighted
Alum

Re: Extremely slow speeds at night

Hi Richknox,

I got back word from our engineering team and they think a dispatch will be able to resolve what your experiencing. Seems there is a marginal alignment issue at your site. What is a good day for us to send someone out, that way I'll try my best to accommodate you. Hope to hear from you soon.

Thanks,
Chris
New Poster

Re: Extremely slow speeds at night

Hi Chris,

Sorry I am so long in replying but Year-end and the first of the new year at my workplace is rather hectic. I can meet the Dispatch most anytime but it would be a huge help to have a little tighter scheduled time than say from 12 - 5 PM. I work about 30 minutes from my home and I need to be the one to be there instead of my wife who works closer to home. I am tied up this Monday, January 9 but can work out other times. Afternoon would be best for me because that allows me to go in and get work done before I have to leave. Thank you for looking into my problem. I hope we can resolve this problem.

Rich Knox