Extremely slow speeds at night

[Liz]

Good morning richknox,

After reviewing your account, I've credited your account for three months of service. If you're still experiencing slow speeds since this last site visit, I'd like to continue troubleshooting if you're willing, just let me know. For your reference, you have six months left on your contract.

Thanks,
Liz

[richknox]

Liz, thank you for the reply. The tech visited my home on January 12. In the afternoon. My night problems did not get any better. I have not done any speed tests (I do them on my iPad through the router but when I tested hooked directly to my laptop the difference is speed was very minimal) in the last couple of days. The latest tests I have for the night are - 1/25 0.46 download / 2.21 upload at 8:31 PM, 1/26 0.46/4.05 at 7:08 PM, 1/27 0.93/1.71 at 9:04 PM and 1/28 0.60/3.65 at 8:51 PM. On 1/31 when I first got home at 5:55 PM I did a test and got 8.74/2.78. So you can see I am still having the same trouble. I appreciate you responding. I was very pleased with my HughesNet service up until the end of October or the first of November when this slowdown occurred. I would love to keep the service so that is why I am trying so hard to get it back to a usable speed. Thank you again for your assistance. I would welcome additional troubleshooting.

[richknox]

Liz, this is a normal nighttime speed test on my iPad. I just did this one tonight.

[BirdDog]

Need to run Testmy.net speed tests. It is the only third party test they accept. They have established a baseline with it and know what the results should be. Too many variables with other tests when it comes to satellite.

Run 12 MB manual download tests.

Open and account and post stats like this: http://testmy.net/quickstats/sgoshe

[richknox]

Bird dog. I did all of that approximately 2 months ago and there was minimal change from the other results. I will gladly jump through all of the hoops again but I was just giving general information about my situation. No disrespect because I am sure you know much more about internet connectivity than I, although I have worked in operations for a mid-sized regional bank with offices over 200 miles away connected by the web for almost 15 years, but what I do know is my speeds are 20+ Mbps in the morning and less than 0.75 Mbps at night with no outside variables since I am using the same modem, same router, same dish, same iPad and same program to record speed. As you can see below I have run my 3rd party tests also. So next time take time to read the previous posts and see what was done before you comment.
Chris,
Here are three tests from tonight. As you can see the data is very much like I got from Speedtest.
SPEED CONNECTID PROVIDER TID
Tue Dec 06 2016 @ 11:58:21 pm Dallas, TX iPad Detected US arrow 2 MB 977 Kbps 122 kB/s 61847298801 Hughes Network history 93mZGrTyQ share history
Tue Dec 06 2016 @ 11:57:44 pm Dallas, TX iPad Detected US arrow 12 MB 15.76 Mbps 1.97 MB/s 61847298801 Hughes Network history skDJynCvl share history
Tue Dec 06 2016 @ 8:14:38 pm Dallas, TX iPad Detected US arrow 2 MB 662 Kbps 83 kB/s 61847298801 Hughes Network history d31RhsFTM share history
Tue Dec 06 2016 @ 8:13:12 pm Dallas, TX iPad Detected US arrow 12 MB 305 Kbps 38 kB/s 61847298801 Hughes Network history 8zxqRACbk share history
Tue Dec 06 2016 @ 6:07:01 pm Dallas, TX iPad Detected US arrow 2 MB 829 Kbps 104 kB/s 61847298801 Hughes Network history 0QPCfkh9W share history
Tue Dec 06 2016 @ 6:04:08 pm Dallas, TX iPad Detected US arrow 12 MB 563 Kbps 70 kB/s

[Liz]

Hi richknox,

Do you have your testmy.net URL we can reference as you do speed tests?, it would be beneficial if we can get new tests, as there have been network adjustments since December.

How to set up your account at testmy.net: http://customer.kb.hughesnet.com/Pages/7001.aspx

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz

[richknox]

Liz,
How many tests do you want and do you want them at different times of the day? I just want to make sure you get what you want since I did this before. I can only do them early in the morning or at night since I work each day and no one is at home during the day generally. Thanks for the information.

[Liz]

Hi Rich,

It would be best to run the tests during the time you usually experience slow speeds, so if you're always slow after 8pm, run at least 3 tests after 8pm. 

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Thanks,
Liz

[richknox]

Liz,

here are results from mysppedtest.  I hope that this how you want the URL:

http://testmy.net/db/kEqHaKxp2%20%20http://testmy.net/kEqHaKxp2.png

If this is not correct I will try again. There were 3tests run tonight and they are representative of normal nighttime speeds.

Rich Knox

[GabeU]

 
http://testmy.net/quickstats/Rich%20Knox

This is the URL they need.  It looks like you are doing your tests correctly.  This should give them great info.