she assured me HughesNet was defiantly better and that multiple devices running at once wouldnt slow the service downThey can review the sales call.
Hughesnet advertises that my plan has a max "up to" speed of 15 Mbps. I routinely get 21 to 27 Mbps.
We have thus far no clue what "in the red means", what system you have (HN7000s, HN9000, HT1100) what plan level you have within the un-named platform or where and under what conditions you are running these speed tests.
All advertising aside, anything can break and when it does it requires troubleshooting to determine the cause.