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Extremly slow

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Hutchesnathan
New Poster

Extremly slow

Screenshot 2023-03-10 225639.png

 

Speed test is from the support drop-down menu.

Speed test is off an ethernet cable the Wi-Fi is about the same.

This has been the normal for most of the time with the occasional advertised speed generally less than a day then back to this with no in-between or change in status.

Have verified all connections, power supplies, and restarted all devices.

 

How can this be fixed??

5 REPLIES 5
maratsade
Distinguished Professor IV

To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607.
For more information on running these tests, check this page: https://support.hughesnet.com/en/faq/internet/how-check-your-speed-performance

Why would I follow a link to different an off-site speed test vice the one under the support tab? if that is the one that is need to gain resolution to my issue than it should be there rather than in a comment in a forum.

maratsade
Distinguished Professor IV

The only test accepted here is the one I linked to.  If you would like the reps here to look into the issue, please use the test that they require. The link I posted is an official link. 

GabeU
Distinguished Professor IV

The HughesNet speed test is just a general speed test. For troubleshooting purposes, the testing site and testing protocol in the post linked to provide far more information to the reps. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
GabeU
Distinguished Professor IV

@Hutchesnathan 

 

You should edit the SAN out of your snapshot. Your SAN should never be posted in public. 


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro