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Exttremely slow web page load times

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hamradio
Senior

Exttremely slow web page load times

This is not a latency issue and is not consistent with HN speed tests.

My system: Win7, i7, Firefox, Bitdefender

"Modem" Signal: 111          Web Accel is on.

HN speed test:  Down: 137,  Up: 0.42

 

Web page load times using HN has always been slow for me.    Now it is ridiculous!  For example, the time from click to the time MyHughsnet.com loaded was *TWO MINUTES*.

A power off reset did not help.   In the bottom left browser information display, most time is spent "waiting for XXXX", and some "transfering".

In no way does this reflect the transmission speeds indicated by HN.

What can be done so that my HN connection speed will exceed dial-up?

 

Thanks,

Woody  -  KZ4AK

 

 

72 REPLIES 72

Good morning all,

 

Thanks for your feedback, Woody, hope it stays that way too. I'll keep this thread open for the week if anything else comes up. Also, thank you BirdDog for trying that site and showing that it also takes a bit to load for you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

GabeU
Distinguished Professor IV

@hamradio

 

I went to qrz.com and it took 14 seconds for it to start opening.  Once it started opening it was pretty quick to finish.  I then tried it again, with the info in my cache, of course, and this time it started opening within about two seconds from the time I hit the enter key.  

 

I don't know if this helps at all.  I just wanted to try it and let you know what it did for me.  This is at 8:42PM EST, with my current speeds being very decent, and using Chrome on a Windows 10 PC.

 

Edit:  I tried the same with Firefox.  It was 19 seconds on the first try, then four seconds on the second.

Beam is oversold and download slows to 0.5-3 during prime time 5z12 PM. This appears to be a large general problem at Hughes. They cut my bill from $136 to $106 for 'No Service!' What a bargin!


@Bill9220 wrote:
Beam is oversold and download slows to 0.5-3 during prime time 5z12 PM. This appears to be a large general problem at Hughes. They cut my bill from $136 to $106 for 'No Service!' What a bargin!

@Bill9220

This has zero to do with what we're talking about. If you have a technical issue, start your own topic instead of parachuting in with something completely irrelevant.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

FWIW, testmy.net once reported something like 2000 mb !   It warned me that it was above the normal max.  Yup, guess so 😉  Ignored the result...


@hamradio wrote:

Why is the "actual" download stream so much slower than what should be, given the reported speed?

If I could attach one, a video would show the issue, albiet a long, boring video 😉

Woody


When you test on TestMy, you're basically testing just the path to just TestMy. It's a good test because it'll be fairly consistent short path if you choose a server that's close to your gateway.

 

The actual download to other places are going to be restricted by whatever delays are used in all the hops between the gateway's upstream provider and the destination server. You can see those delays (and the hops in the path) by doing a traceroute to wherever you're trying to go.

 

I can tell you that I get very good and consistent non-primetime speeds to most locations, but I've rarely seen any update from ClamXav (only a 15MB file) take less than 5 minutes. Very painful.

 

And, as an extra added bonus, if it's going through any server serviced by CentryLink right now, good luck - their entire network is pretty much fubar. I'm pretty sure those paths that are trying to dynamically reroute around them are also pretty taxed.

 

Edit: Also, you can't compare the speed of video streaming to downloading a file when high latency is an issue. Video is actually several small file packets that are sent pending an ack on your side to ensure they're reeived in the proper sequence and proper timing. Latency in the handshake will appear as delay, which will display as buffering. It may also cause the ack to be received later than the server expected, causing them to send out extra unneeded packets, causing your usage to needlessly go up.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
maratsade
Distinguished Professor IV

Several newspapers are saying that the CL outage is over.  Surely doesn't seem so, though, right?  And CL seems pretty tight-lipped regarding what actually happened. 

 


@MarkJFine wrote: And, as an extra added bonus, if it's going through any server serviced by CentryLink right now, good luck - their entire network is pretty much fubar. I'm pretty sure those paths that are trying to dynamically reroute around them are also pretty taxed.


 


 

 

 

 


@maratsade wrote:

Several newspapers are saying that the CL outage is over.  Surely doesn't seem so, though, right?  And CL seems pretty tight-lipped regarding what actually happened. 

While it's possible their 911 service is back, there's no guarantee their internet is 100%. Also, whenever there's any kind of a "disturbance in the force", there's about 24 hours for everyone's routing tables to adjust and propagate.



* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Thursday nights during football season are especially bad. Sunday and Monday evenings as well, just not as much.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.

Time in UTC,  not EST

More...
https://testmy.net/db/ZwMe1uwIX
https://testmy.net/db/VqjqZjSaK
Note that the sat signal strength is usually around 100 or more.
Currently raining and the strength is 75.

Will run more at a much later time - and post.

Woody