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Exttremely slow web page load times

Moderator
Moderator

Re: Exttremely slow web page load times

Thanks for reaching out, Woody. I've escalated to the appropriate folks and will let you know. 

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Sophomore

Re: Exttremely slow web page load times

Thanks Mark, Liz...

"Engineering" just called.   Got no specifics, other than there have been a number of complaints from my region, the issue is under investigation, that it may take a month or more to resolve,  and gave me a case number to reference.  Also said HN would put a 6 month  rate reduction in place as compensation for the poor connectivity.

I hope they can resolve the problem.  I would much prefer to have connectivity restored instead of a billing reduction, but maybe this is a step in the right direstion.  

Woody

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Moderator
Moderator

Re: Exttremely slow web page load times

Glad to hear you got compensation, Woody. Once I hear from the folks I've e-mailed I'll let you know once I have anything to share.

 

  Your patience and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Member

Re: Exttremely slow web page load times

Beam is oversold and download slows to 0.5-3 during prime time 5z12 PM. This appears to be a large general problem at Hughes. They cut my bill from $136 to $106 for 'No Service!' What a bargin!
Senior Instructor

Re: Exttremely slow web page load times


@Bill9220 wrote:
Beam is oversold and download slows to 0.5-3 during prime time 5z12 PM. This appears to be a large general problem at Hughes. They cut my bill from $136 to $106 for 'No Service!' What a bargin!

@Bill9220

This has zero to do with what we're talking about. If you have a technical issue, start your own topic instead of parachuting in with something completely irrelevant.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Sophomore

Re: Exttremely slow web page load times

Thanks Liz,

Will be on the lookout for further developments.

For now, no real change.  Sat signal is 116 and the timeouts persist.  Also shown in the modem report.

tracert4.jpgWoody

Tags (1)
Sophomore

Re: Exttremely slow web page load times

Trace to HN not doing well either.  Sort of surprised I can make a post...

Woodytracert5.jpg

Distinguished Professor II

Re: Exttremely slow web page load times

@hamradio

 

You misspelled hughesnet in the traceroute.  

 

Just letting you know.  

 

Edit:  I ran traces to both of those and saw similar results, yet I'm not having the issues you are.  

 

qrz.JPGhughs.JPG


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: Exttremely slow web page load times

No spel ck in Cmd Prompt!

Situation is still horrible here.  It took over 6 minutes to get into myhughesnet and here.  Also, tonight  email is even failing.  (Thunderbird to dot5hosting.com).

As usual the speed is OK -- When something is happening besides waiting inactivity.

Download
https://testmy.net/db/Z1b9fKdvj
Upload
https://testmy.net/db/qIh7Qd~5N

Nearly all the time is reported as "waiting" by Firefox whe loading a web page.  No apparent activity during that time. 

Still timeouts galore when doing a tracert to about anywhere.

"Engineering" has had a trouble ticket on this for a while, but have not heard anything - And obviously the situation has not improved.

Any way to give them a query and find out what is (or is not) happening?

Woody

Tags (1)
Distinguished Professor II

Re: Exttremely slow web page load times

@hamradio

 

Something is obviously not right if your speeds are that good, but you're having such a time with sites taking so long to open.  

 

Just out of curiosity, have you tried a different browser?  I don't know that it would make any difference, and it probably won't, but I've seen wackier things.  Also, have you tried starting your computer in safe mode with networking to see if there is any difference when accessing the internet?  Again, I don't know that there would be, and if you've tried accessing with other devices and still had the same problem, it would, of course, be a waste of time to even try, as it would suggest that it's not anything having to do with your devices.  

 

I know it's been nearly a week now, but I'm sure @Liz hasn't forgotten about you.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit