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FAP Speed = Zero

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New Poster

FAP Speed = Zero

My FAP speed is zero.   I cannot even get to myhughesnet.com to buy tokens.  This has been going on for months.  When I have data, speeds are 29 to 33 mbps, very good.  My system has just been tested by tech person that Hughes sent here.  Test results are perfect, but I still cannot use my computer at all after monthly data used, not even to buy tokens.  As Hughes advertisements  clearly state, "we won't cut you off . . . Stay connected . . .  "   I'm wondering how they get away with this and how many others experience the same situation?

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Distinguished Professor IV

Re: FAP Speed = Zero


@larramendy1 wrote:
I'm wondering how they get away with this and how many others experience the same situation?

They don't "get away with this", as it's not a common problem.  In fact, in my four years on the support community you're the very first person I've ever seen with this issue.  

 

Are you not able to open any web pages at all while in FAP?  Are your devices connected via LAN cable or WiFi, or even both?  

 

Do the HughesNet Usage Meter or the Mobile app still connect and work while in FAP?  If so, you should be able to buy tokens through them.  Still, you shouldn't have to buy tokens just to have access while in FAP, as you should still have it. 

 

A rep will likely reply to help you.


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Distinguished Professor I

Re: FAP Speed = Zero

What's the size of your data allowance? If you always run out of data, you may want to consider buying tokens at the beginning of the month, when you have data.  They don't expire, so it might make sense in your situation to bank a few. 

 

 

larramendy1 wrote:

My FAP speed is zero.   I cannot even get to myhughesnet.com to buy tokens.  This has been going on for months.  When I have data, speeds are 29 to 33 mbps, very good.  My system has just been tested by tech person that Hughes sent here.  Test results are perfect, but I still cannot use my computer at all after monthly data used, not even to buy tokens.  As Hughes advertisements  clearly state, "we won't cut you off . . . Stay connected . . .  "   I'm wondering how they get away with this and how many others experience the same situation?