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Facebook will not load

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New Member

Facebook will not load

Hi,

 

It looks like there is a technical problem with Hughesnet loading facebook. I will also not load instagram (owned by facebook). Only sites I have found that currently will not load, load instantly on cellular network and multiple devices so by process of elimination it seems to be Hughes.

 

It looks like this problem happens at least every few months by the post history in this forum. It would be interesting to know what the issue is. 

 

Just wanted to make Hughes aware of the problem.

5 REPLIES 5
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Re: Facebook will not load

Whiggins are you on Gen5? 
There is another thread about this here:https://community.hughesnet.com/t5/Tech-Support/Facebook-Instagram-won-t-load/m-p/77868#U77868

I'm on Gen5 and had these problems (and many others) since it was installed. And now I know it's only hughesnet due to a friend visiting with Verizon Jetpack and cellular service, which I didn't know worked where I live. Even though Hughesnet "speeds" seem to be 5x faster than the cellular, I can load pages and even netflix very quickly on the cellular service but not on Hughesnet. Most things (Facebook and Instagram are the worst) load only a few photos and then just stall or quit trying. I was given the run around by tech support this AM. She "Checked" things, and it seemed to work until I got off the phone, now both are really non-functional. 
I can't help but think HN is throttling access to the most popular sites. And that is not what I'm paying for. 
Come on Hughesnet! 

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Tutor

Re: Facebook will not load

Not that this helps you.....Facebook loads fine for me.

 

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Moderator
Moderator

Re: Facebook will not load

Good morning whiggins,

 

I see you're new here, so welcome to the community! Thank you for letting us know and providing this information, we will investigate. We've cleared your DNS cache on your HT1100 modem, can you please try Facebook or Instagram and let me know if there's any difference?

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Facebook will not load

Good morning whiggins, 

 

Our engineers would like to gather some information from you on a live troubleshooting call since you are using a HT1100 modem, when are you available? The call shouldn't be long, the engineers want to understand the exact symptoms you're experiencing and then have you reproduce the issue while they run a trace. This trace data will help us isolate the root cause and decide on a fix.

 

Looking forward to hearing back from you.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Facebook will not load

Good morning whiggins and udanwudeligv,

 

I haven't heard anything about Facebook concerns in the community lately, are you still having difficulty accessing Facebook/Instagram? If so, please let me know if you are available to do live troubleshooting with our engineers so we can gather data to help us address this concern.

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.