We started the painful process of trying to cancel our Hughesnet FOUR days ago. We called and asked to cancel the contract due to low speeds and Hughesnet said that we couldn't do this without paying a $400 early termination fee. We explained that our internet doesn't work at all and they agreed to send a technician out. The technician arrived and said “this satellite should have never been installed. Your home does not offer a direct view of the southern sky.” He offered to move the dish around but guaranteed this wouldn't change anything.
With this knowledge in hand, Hughesnet still will not let us out of our contract without paying an early termination fee. I'm not complaining about service that is less than perfect due to my Hughesnet Internet package. I'm complaining about a service that should have never been installed in the first place.
We aren't the type of folks that want something for nothing. We are hard working people that simply want what we are paying for. We have never written bad reviews or tried to sabotage a company, restaurant etc. This is a first and it is sickening that we have to do something like this to have our voices heard. I have two different attorneys looking into this and both have mentioned similar complaints that they have heard.
It is absolutely ridiculous and I have had enough.
If you can provide either a case number from a prior phone call or the serial number located on a sticker on the back or bottom of your modem, the reps will be able to locate your account and look into this for you. DO NOT POST your account number (your SAN), your phone number or your email address. Only a case number or the modem serial number.
The reps will be back on here tomorrow morning.