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Fellow Beam 68ers: it's speeded up!

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Re: Fellow Beam 68ers: it's speeded up!

I haven’t been doing many speed tests but I do have some on my account,  I believe you should have my URL but I figured I’d post it again to be sure.  

 

http://testmy.net/quickstats/wildcats1983

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Re: Fellow Beam 68ers: it's speeded up!

@C0RR0SIVE  I just tried to watch some videos to see if they loaded.  I tried with out turning off VDS first and was still slow.  I turned off VDS and one song played with out buffering then the next loaded slow and buffered constantly.  

 

I did a speed test before watching the videos which was 28.3 Mbps and after was 25.7 Mbps.  These speeds should have no problem loading and buffering videos esp at low quality.  

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Junior

Re: Fellow Beam 68ers: it's speeded up!

I've noticed the same problem trying to view facebook videos. Constant starting and stopping. Even in the mornings when the system should not be as loaded down as it is during peak hours. I am inclined to believe that's a separate problem from the raw throughput issues.

 

Right now, my testmy.net results are 784 kbps downstream and 12 kbps upstream. Wow!

 

http://testmy.net/quickstats/pswired

 

 

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Freshman

Re: Fellow Beam 68ers: it's speeded up!

My internet is awful slow. Won't even load up testmy.net I was on with tech support Saturday and they said San Diego was having bad weather. I referred to beam 68 having problems and then They talked to advanced tech support which stated engineers were working on a problem. Will I be prorated for my poor experience since Saturday?
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Associate Professor

Re: Fellow Beam 68ers: it's speeded up!


@wildcats198308 wrote:

@C0RR0SIVE  I just tried to watch some videos to see if they loaded.  I tried with out turning off VDS first and was still slow.  I turned off VDS and one song played with out buffering then the next loaded slow and buffered constantly.  

 

I did a speed test before watching the videos which was 28.3 Mbps and after was 25.7 Mbps.  These speeds should have no problem loading and buffering videos esp at low quality.  


I had hopes that would have worked for you... Smiley Sad 

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Moderator
Moderator

Re: Fellow Beam 68ers: it's speeded up!

HI skuphan,

 

Thanks for posting. I pulled up your account to address your concerns and reviewed your case history. Do you see any performance improvement when you connect your computer directly to the HughesNet modem (taking out your other router out of the equation)? Are you able to run testmy.net tests then?

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Fellow Beam 68ers: it's speeded up!

Hi folks,

 

We're pending further direction from management and engineering, but we have truck roll plans for those still with performance concerns in beam 68, to start. Those in beam 68 won't be the only ones who may need a tech, however, so we're also awaiting a list of beams for which a dispatch would be applicable. When we get approval to move forward, we'll reach out to you in your own threads or privately if you posted in this thread and fit the bill.

 

Your patience and understanding are much appreciated.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: Fellow Beam 68ers: it's speeded up!

Sorry Liz I did that too and it is still slow. Today is a little better at 9mb down but not where it should be or has been.
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Junior

Re: Fellow Beam 68ers: it's speeded up!

Thanks, @Liz. What would the techs be doing if they dispatch to the site?

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Moderator
Moderator

Re: Fellow Beam 68ers: it's speeded up!

Hi pswired, 

 

You're welcome. We don't have that information, but whatever adjustment the tech is to do should help address the slow speed concerns.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.