Hello Jacob,
Welcome to our community and thank you for your post! I am not quite sure why customer support would redirect you here instead of continuing over the phone, but you're here, so lets get to work! What prompted you to look into your upload speeds?
We have certain specifications for speed tests in order to accurately gauge the results.
Here are the formal instructions:
http://customer.kb.hughesnet.com/Pages/7001.aspxYou should select the manual download size of 12MB to test download speeds and/or the 2MB size for upload speeds. Let me know if you run into any trouble!
Thanks,
Amanda