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For service above and beyond

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Mordacious
New Member

For service above and beyond

I recently had my first real MAJOR problem with my system. The modem kept rebooting for no reason what-so-ever knocking me off the Internet as well as cut out my phone. The really bad thing was it started on a Friday night so I really had to wait until Monday for help. (I don't call phone support, I go straight to the big dogs)

Liz and Amanda jumped in and made sure that everything possible was done. It took a week to track done the intermittent problem but today I am back online without interruption.

Liz and Amanda are the best and I vote that they get a raise.

jezra, before you say it.....

YES

27 REPLIES 27
williamtobler
New Member

My thoughts too.
BirdDog
Assistant Professor

Mine was in jest after Amanda made the lemon wedge comment but hey humor can be a fickle thing. Nobody should have to post a personal pic here. My apology in advance if Liz takes offense. Wasn't meant in an offensive tone, just the lemon thing.
williamtobler
New Member

Hmmm.  Me thinks the male tongue has tripped over itself here.


It is all Amanda's fault.



BirdDog
Assistant Professor

How did you infer I said it was Amanda's fault? I'm done, said what I had to say already,you can accept it or not. Only person that matters is Liz.
williamtobler
New Member

Oh, whatever.  Geez.
Thank you Liz and Amanda.


Pawnee County
New Member

Hey I remember Liz's old picture she use to have she is a good looking gal we're in need of some fun here every now and then.  Liz will chime in later you can bet on that.  However Liz, Amanda, Chris, and the rest are the best and very much appreciated.
Mordacious
New Member

You called?

Actually several times the soft reboot would not complete or it would go through the soft reboot several times and finally stop with the system light out. I would then have to do the hard power cycle. I was occasionally able to get diag codes but the problem is when you have the Hughes Voice, the ATA is between you and the modem and once the ATA goes down you can't access the modem until the ATA finishes it's reboot.