For what we pay it should unlimited time like other services
You knew it was a capped service when you signed the contract.
If I buy a vehicle that gets 20 miles to the gallon, and I know this before I buy it, am I supposed to then complain when I can't go 35 miles on a gallon? Probably not.
If you have having difficulty with your service, you can start a new thread and describe, in as much detail as you can, what's going on. There are a lot of long time members and official reps at the corporate level on these boards that have a ton of knowledge. They may be able to help remedy whatever type of problem you are experiencing. Good luck.