Problem is, they don't want to escalate you to tier 2 or tier 3; no one would transfer me to someone else. Hence, the circles we talked in. And while I appreciate that some people want to chit chat with people from around the world, I prefer to just solve my problems.
And while I also appreciate those of you who have been here for a long time and have the answers; again, I don't have an IT degree, and although what you say makes perfect sense to you, I need "answers for dummies" - very detailed, where to find things on the computer, no abbreviations, and no assuming that I "should know" what you are talking about. I am new to satellite based internet service, and so far, I'm none to happy with it.
Unplugging the Ethernet cable for a few hours and then plugging it back in is not the solution
I have installed Glasswire. on my computer. Unfortunately, I do not understand how to use the data it provides. And there doesn't seem to be any explanations that I can understand in the software itself.