I was looking back through my notes and found where the original CSR told me very clearly that once the high speed data was throttled, we would still have data that would be fast enough to stream low resolution Netflix.
It seems as though our data is being throttled too much.
So I placed a call yesterday, identifying myself as a new customers. Sure enough, that CSR also said "oh yes, definitely you'll still be able to watch lower resolution Netflix". Yes, I recorded the call and will be happy to share it if needed.
So whats happening. Am I being throttled too much? Or did both of the CSR's give bad information.
unverified information to be sure.
Mislead ?: A review of the official sales recording will answer that question.
Misunderstood ? .. everyone's level of comprehension varies.
Subject beyond the users ability to understand ?