I appreciate the comments.
The most frustrating part about this is, I have few other options, and the hughes net service has been VERY stable. Its more than fast enough to stream HD, and the Hughesnet service team has been great.
Amanda,
I mistyped the number. It was 866-347-3292
This was how I spoke with Erica from the original sales call.
Great. How soon should I check back? Or would you like a phone number to contact me?
Amanda,
Thanks for looking into this. I sent you an email to communitysupport@hughes.com.
Did you receive it?