I appreciate the comments.
The most frustrating part about this is, I have few other options, and the hughes net service has been VERY stable. Its more than fast enough to stream HD, and the Hughesnet service team has been great.
I mistyped the number. It was 866-347-3292
This was how I spoke with Erica from the original sales call.
Thanks for looking into this. I sent you an email to firstname.lastname@example.org.
Did you receive it?