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Found my notes from original phone call to Hughes. CSR lied.

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New Poster

Re: Found my notes from original phone call to Hughes. CSR lied.

I appreciate the comments.

The most frustrating part about this is, I have few other options, and the hughes net service has been VERY stable. Its more than fast enough to stream HD, and the Hughesnet service team has been great.


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New Poster

Re: Found my notes from original phone call to Hughes. CSR lied.

Amanda,


I mistyped the number. It was 866-347-3292

This was how I spoke with Erica from the original sales call.

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Moderator

Re: Found my notes from original phone call to Hughes. CSR lied.

Hi docopoco

We're looking into this right now... I will let you know the outcome

Thanks for your investigative work & giving us helpful info
Amanda
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New Poster

Re: Found my notes from original phone call to Hughes. CSR lied.

Great. How soon should I check back? Or would you like a phone number to contact me?


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Moderator

Re: Found my notes from original phone call to Hughes. CSR lied.

Hi
If your original sales call is available, expect a post back here tomorrow. We'll let you know if it goes further and we want to make sure everyone in the thread is looped in too.

Thanks!
Amanda
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Moderator

Re: Found my notes from original phone call to Hughes. CSR lied.

Hi docopoco 

We received the result of the sales call review - however I need to hunt down the place that the 844 phone number you provided above goes to. 

" After reviewing the call, the
agent does provide misinformation to the customer by stating that the customer
would still be able to stream after the customer reaches their data
allowance.  The agent will be coached to properly inform the customer in
regards to streaming and what happens when the service reaches it’s data
allowance."

With that said, we can probably accommodate most anything reasonable at your request. If you prefer, you can email me directly at communitysupport@hughes,com

Amanda
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New Poster

Re: Found my notes from original phone call to Hughes. CSR lied.

Amanda,


Thanks for looking into this. I sent you an email to communitysupport@hughes.com.

Did you receive it?

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Moderator

Re: Found my notes from original phone call to Hughes. CSR lied.

Hi docpoco

Yes I did! I've replied.

Thanks!