We had HughesNet installed last fall, and since then, never have had consistent, as-advertised service. The download speed was most of the time disappointingly slow, and inconsistent. We spend countless hours on the phone with reps who walked us through all the elementary steps of troubleshooting with every phone call. Our case was escalated to the engineer dept in TX, with no success. We were on the phone every month and though we were granted bonus data along the way as a conciliatory gesture, we have never been satisfied with their service. Some of the reps were rude, some gave false, misleading information, and a few were genuinely helpful and concerned. We always maintained a calm, non-confrontational demeanor on the phone, knowing it is never the rep who controls the satellites or the service. 🐵 They just have to field all the unfortunate complaints we bring to their attention. Our hat's off to them for trying.
For almost a year, we tried everything we knew to maintain our agreement, but did have to finally pay early termination fees. We wonder if this is fair, since it was HughesNet that failed to deliver on their promised speed and service. We would have kept the contract had the service been as-advertised and contracted. It's like having to pay the mechanic for ruining your car. So, now we are on to new, better internet providers..... So sorry we can't recommend HughesNet to our friends.
