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Frustrated and Disappointed

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germanshepherd
New Poster

Frustrated and Disappointed

We had HughesNet installed last fall, and since then, never have had consistent, as-advertised service.  The download speed was most of the time disappointingly slow, and inconsistent. We spend countless hours on the phone with reps who walked us through all the elementary steps of troubleshooting with every phone call.  Our case was escalated to the engineer dept in TX, with no success. We were on the phone every month and though we were granted bonus data along the way as a conciliatory gesture, we have never been satisfied with their service. Some of the reps were rude, some gave false, misleading information, and a few were genuinely helpful and concerned.  We always maintained a calm, non-confrontational demeanor on the phone, knowing it is never the rep who controls the satellites or the service.  🐵  They just have to field all the unfortunate complaints we bring to their attention. Our hat's off to them for trying.

For almost a year, we tried everything we knew to maintain our agreement, but did have to finally pay early termination fees. We wonder if this is fair, since it was HughesNet that failed to deliver on their promised speed and service. We would have kept the contract had the service been as-advertised and contracted. It's like having to pay the mechanic for ruining your car.  So, now we are on to new, better internet providers..... So sorry we can't recommend HughesNet to our friends.

5 REPLIES 5
maratsade
Distinguished Professor IV

It's too bad you didn't come here for help.  Good luck with your new ISP, and I hope they live up to the idealized regard you have for them.

what help can you offer as the bandwith appears to be oversold and takes days to get engineering on the phone to confirm my side is operating correctly? What magic help do you offer?

 

GabeU
Distinguished Professor IV


@jgpg wrote:

what help can you offer as the bandwith appears to be oversold and takes days to get engineering on the phone to confirm my side is operating correctly? What magic help do you offer? 


Rather than making an assumption it might benefit you to start a new topic and ask for help.   


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro

Why should they ask for help... a year of on the phone asking should be enough. Rural living has it downside, subpar internet access being one. But there are choices to better that. And true, most of the time, service reps treat you like your stupid.
GabeU
Distinguished Professor IV

@1rt

 

Please don't come on here and start posting your rants on multiple threads.  This is a support site, not your personal rant site.  

 

Don't be that guy.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro