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GEN 5, Beam 5 DO NOT BUY GEN 5!

Freshman

GEN 5, Beam 5 DO NOT BUY GEN 5!

I upgraded to Gen 5 November, 2017 from Gen 4.  I had Gen 4 since 2009.  I have run a business on Gen 4 since 2009.  Sometimes not great, but most of the time adequate.  I upgraded because they told me I would get 25 mbps down.  THEY LIED.  I have been reading posts on this community for a couple of months.  I was talking to support for over 6 months.  I kept months of speed records on mytest.  i have struggled through my business work in tears sometimes.  I was sent to enhanced support many times.  They cut my fee in half, but still, after over 8 months - NO SOLUTION TO THE SLOW/DISAPPERING/NON EXISTENT internet connection.  I never know from one minute to the next if I am connected or not.  I have a business that has been hugely impacted financially, I have no other service available and I have been stuck with driving every day to the nearest city or working for 3x the hours to complete a project.  I believe this is fraud.  Hughesnet is still selling this service in our area and it is apparent by the community response that almost NO ONE is getting even close to what they are buying.  It is not worth the half price I pay.  It has been the most frustrating experience of my life (besides divorce).  I see no solution in the future so I recommend to EVERYONE do not buy this service.  Adding my gas bill to town to the loss in business income, I should be charging Hughesnet over $2500 per month.  What to do?  Someone tell me because I am losing a business I have run for over 25 years!

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11 REPLIES 11
Professor

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

Do you have a business or a residential account?  This support community is for residential users -- if you are a business user, you need to call 800-347-3272.

Freshman

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

I am one person with one account installed in my home.  I do work from my home, but I have no employees, no other connections and no other devices besides my laptop and my cell phone.  I am a residential customer who uses the internet about 6 hours per day.  I have the largest package available, paying almost $100 per month.  I had Gen 4 and below since 2009 and it worked fine.  I am a single person, with a single computer connection working out of my home.

Professor

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

If you're a residential customer, you've come to the right place.  I'm going to tag two Hughesnet employees who monitor these boards, but they are off on the weekends, so it's likely you won't hear till sometime next week.

 

In the meantime, there are many customers on the boards with impressive technical expertise and knowledge of the system, and I'm sure one or more will chime in and attempt to get you started. 

 

@Amanda

@Liz

Distinguished Professor III

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!


@swissvalleygal wrote:

 I kept months of speed records on mytest. 


It would be a good idea to post your test results URL as those test results will surely help the reps.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

Sorry to correct you.. But I'm pretty sure Gen 4 started in late 2011. To maybe the first part of 2012. I might be off a little.. But Gen 4 was not around in 2009.. Spaceway 9000 was.

Distinguished Professor III

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!


@gokartergo24 wrote:

Sorry to correct you.. But I'm pretty sure Gen 4 started in late 2011. To maybe the first part of 2012. I might be off a little.. But Gen 4 was not around in 2009.. Spaceway 9000 was.


From what I could find, the official Gen4 launch was on Oct 1st 2012.  

 

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AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

@GabeU

 Thanks. I knew it was the end of a year. Just missed be a year.. I'm getting old...LOL

 

Professor

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!


@gokartergo24 wrote:

 

 Thanks. I knew it was the end of a year. Just missed be a year.. I'm getting old...LOL

 


Not yet -- you didn't use expressions like "In my time" or "kids today, huh?"

Re: GEN 5, Beam 5 DO NOT BUY GEN 5!

Sounds like you might have a physical problem with your installation, that's just now showing up with Gen5.

 

  I agree with your subject though.  I wish I was still on Gen4.  My problem is data usuage. but that's another story.  I get speeds of over 28