GEN 5 Speeds decrease quickly

[Pete_Vit]

Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have drasicaly been reduced - no changes on my end, I have an open ticket with tech support that tells me from the Sat to my model is 44 M still but my speed tests, with windows 10 desktop getting at best 1.7M, wifi tests are about the same. last test was a laptop using the 2g WIFI, it could not see the 5G network, then the same device on the ethernet port. below are my results. can someone address these slowdowns, I cannot stay connected to work any longer due to these terrible connection rates. 

01/25/2018 04:04 PM	1949	2766	Yes
01/25/2018 04:03 PM	1342	3252	Yes
01/25/2018 04:01 PM	2092	2943	Yes
01/18/2018 03:45 PM	15417	3160	Yes
01/18/2018 03:10 PM	16208	3172	Yes
01/18/2018 03:07 PM	17146	3012	Yes
01/18/2018 02:44 PM	2201	3296	Yes
01/18/2018 02:24 PM	1330	2560	Yes
01/18/2018 02:23 PM	517	2996	Yes
01/17/2018 04:25 PM	1279	2485	Yes
01/17/2018 04:24 PM	1804	2456	Yes
06/16/2017 06:17 AM	33218	32956	Yes
06/10/2017 06:42 AM	44061	3093	Yes
05/23/2017 04:05 PM	44844	3580	Yes

[GabeU]

@kyjeff and @caglecowgirl1

To address the issue you are having, and to keep your individual issue separate, please start a new post, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.  

Or...

Please click the following link to start the new post...  https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport

[Pete_Vit]

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@caglecowgirl1 wrote:

I came in with Gen 5 and my speeds are horrible.  I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE.  Am i wrong or not reading these correct?

Robin Cagle

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Robin, I started with Hughesnet I think before GEN4, now GEN5 mostly driven by my work needs, I'm about to pack it on and have Verizion look at putting a tower on my propery so I can get 1) paid for the tower and 2) get LTE or 5G speeds. you are reading those speed test numbers and I was directed by tech support to go to a 3rd party speed test site, problem is the 25 to 35 MEG file you are testing with....goes against your data usage. there was an issue eary on with GEN 5 and Voice, if you had both, now Voice is good....speeds....no so good.

[caglecowgirl1]

Carmen Vitullo - where are you located?

I work from home and can not deal with this speed.  

Robin Cagle

[Pete_Vit]

I am currently located in North Central Arkansas, Satilite is my only option currently 😞  

[baglady]

we are having same issue, only been on Gen5 for about two-three weeks. Arrrrggghhh!! has the help desk replied to you yet?