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GEN 5 Speeds decrease quickly

Sophomore

GEN 5 Speeds decrease quickly

Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have drasicaly been reduced - no changes on my end, I have an open ticket with tech support that tells me from the Sat to my model is 44 M still but my speed tests, with windows 10 desktop getting at best 1.7M, wifi tests are about the same. last test was a laptop using the 2g WIFI, it could not see the 5G network, then the same device on the ethernet port. below are my results. can someone address these slowdowns, I cannot stay connected to work any longer due to these terrible connection rates. 

01/25/2018 04:04 PM
 
1949
 
2766
 
Yes
 
01/25/2018 04:03 PM
1342
3252
Yes
01/25/2018 04:01 PM
2092
2943
Yes
01/18/2018 03:45 PM
15417
3160
Yes
01/18/2018 03:10 PM
16208
3172
Yes
01/18/2018 03:07 PM
17146
3012
Yes
01/18/2018 02:44 PM
2201
3296
Yes
01/18/2018 02:24 PM
1330
2560
Yes
01/18/2018 02:23 PM
517
2996
Yes
01/17/2018 04:25 PM
1279
2485
Yes
01/17/2018 04:24 PM
1804
2456
Yes
06/16/2017 06:17 AM
33218
32956
Yes
06/10/2017 06:42 AM
44061
3093
Yes
05/23/2017 04:05 PM
44844
3580
Yes
Carmen Vitullo
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: GEN 5 Speeds decrease quickly

Thank you for the update, Carmen! Smiley Happy Feel free drop by the community again if you have any other concerns, we're here to help.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

25 REPLIES 25
Distinguished Professor III

Re: GEN 5 Speeds decrease quickly

@Pete_Vit

 

I'll tag the reps.  Hopefully they can help you.  

 

@Liz

@Amanda


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Moderator
Moderator

Re: GEN 5 Speeds decrease quickly

Good morning Pete_Vit,

 

Thank you for posting and providing your speed tests. I've pulled up your account, will run remote diagnostics on your site, and review your case notes.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: GEN 5 Speeds decrease quickly

thank you Liz, I've tried multiple devices, different types of connections, all show about the same speed, I'll try again tonight when I get home (4:30) Central 

Carmen Vitullo
New Poster

Re: GEN 5 Speeds decrease quickly

I am having the same problems, Upgrade they said, its all better they said, NOT, I dont use it much but when I do I want it to work correctly

New Poster

Re: GEN 5 Speeds decrease quickly

I came in with Gen 5 and my speeds are horrible.  I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE.  Am i wrong or not reading these correct?

Robin Cagle

Distinguished Professor III

Re: GEN 5 Speeds decrease quickly

@kyjeff and @caglecowgirl1

 

To address the issue you are having, and to keep your individual issue separate, please start a new post, which you can do by clicking on the blue "Start a topic" button on the upper right while within the Tech Support section.  

 

Or...

 

Please click the following link to start the new post...  https://community.hughesnet.com/t5/forums/postpage/board-id/TechSupport


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Sophomore

Re: GEN 5 Speeds decrease quickly


@caglecowgirl1 wrote:

I came in with Gen 5 and my speeds are horrible.  I did the test for downloading a 2mb file is running 0.64 to 2.00 which to me is HORRIBLE.  Am i wrong or not reading these correct?

Robin Cagle


Robin, I started with Hughesnet I think before GEN4, now GEN5 mostly driven by my work needs, I'm about to pack it on and have Verizion look at putting a tower on my propery so I can get 1) paid for the tower and 2) get LTE or 5G speeds. you are reading those speed test numbers and I was directed by tech support to go to a 3rd party speed test site, problem is the 25 to 35 MEG file you are testing with....goes against your data usage. there was an issue eary on with GEN 5 and Voice, if you had both, now Voice is good....speeds....no so good.

 

Carmen Vitullo
Highlighted
New Poster

Re: GEN 5 Speeds decrease quickly

Carmen Vitullo - where are you located?

I work from home and can not deal with this speed.  

Robin Cagle

Sophomore

Re: GEN 5 Speeds decrease quickly

I am currently located in North Central Arkansas, Satilite is my only option currently Smiley Sad  

Carmen Vitullo