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GEN 5 Speeds decrease quickly

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Pete_Vit
Senior

GEN 5 Speeds decrease quickly

Back in May I upgraded to gen 5, pretty much when it was available in my area and I understand inital speeds 44.5M would not last long. FF to this month and I'm haiving 2 isuses, 1) is my speeds have drasicaly been reduced - no changes on my end, I have an open ticket with tech support that tells me from the Sat to my model is 44 M still but my speed tests, with windows 10 desktop getting at best 1.7M, wifi tests are about the same. last test was a laptop using the 2g WIFI, it could not see the 5G network, then the same device on the ethernet port. below are my results. can someone address these slowdowns, I cannot stay connected to work any longer due to these terrible connection rates. 

01/25/2018 04:04 PM
 
1949
 
2766
 
Yes
 
01/25/2018 04:03 PM
1342
3252
Yes
01/25/2018 04:01 PM
2092
2943
Yes
01/18/2018 03:45 PM
15417
3160
Yes
01/18/2018 03:10 PM
16208
3172
Yes
01/18/2018 03:07 PM
17146
3012
Yes
01/18/2018 02:44 PM
2201
3296
Yes
01/18/2018 02:24 PM
1330
2560
Yes
01/18/2018 02:23 PM
517
2996
Yes
01/17/2018 04:25 PM
1279
2485
Yes
01/17/2018 04:24 PM
1804
2456
Yes
06/16/2017 06:17 AM
33218
32956
Yes
06/10/2017 06:42 AM
44061
3093
Yes
05/23/2017 04:05 PM
44844
3580
Yes
Carmen Vitullo
1 ACCEPTED SOLUTION

Thank you for the update, Carmen! 🙂 Feel free drop by the community again if you have any other concerns, we're here to help.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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