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GEN 5 Speeds decrease quickly

Moderator
Moderator

Re: GEN 5 Speeds decrease quickly

Hi Pete_Vit, 

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

 

Please let us know how the site visit goes.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: GEN 5 Speeds decrease quickly

we are having same issue, only been on Gen5 for about two-three weeks. Arrrrggghhh!! has the help desk replied to you yet?
Sophomore

Re: GEN 5 Speeds decrease quickly


@Liz wrote:

Hi Pete_Vit, 

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

 

Please let us know how the site visit goes.

 


thank you Liz - I'll let you know 

Carmen Vitullo
Sophomore

Re: GEN 5 Speeds decrease quickly


@Pete_Vit wrote:

@Liz wrote:

Hi Pete_Vit, 

 

After running and reviewing your site diagnostics, we have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Friday, Feb 2, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109190900 if you need to reschedule.

 

Please let us know how the site visit goes.

 


thank you Liz - I'll let you know 


after the tech was done adjusting the dish, he came in and performed a speed check on a different site, download speed was 35M there about

today my speeds seem slow again so I used the speed test on hughesnet, my speeds are low again

Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem

02/03/2018 07:37 AM
 
1519
 
3088
 
Yes
 
02/03/2018 07:33 AM
1841
3221
Yes
02/02/2018 05:32 AM
15820
3229
Yes
01/30/2018 03:04 PM
1312
3031
Yes
01/25/2018 04:04 PM
1949
2766
Yes
01/25/2018 04:03 PM
1342
3252
Yes
01/25/2018 04:01 PM
2092
2943
Yes

 

going to testmy.net speeds were the same initally then results were better, back to hugestnet I cannot duplicate these speed results 

starstarstarstarstar  down arrow Download :: 38.9 Mbps 4.9 MB/s
gradientgradient  My Speed :: 38.9 Mbps
gradientgradient 109% faster than my average Dallas, TX18.6 Mbps
gradientgradientTMN 29% faster than Index Speed 30.1 Mbps
Your speed had a 45% middle variance
TiP Summary - Minimum :: 30.03 Mbps | Middle :: 41.03 Mbps | Maximum :: 48.95 Mbps
Speed in Mbps0204060Download Speed70% (25.55 MB/36.5 MB) completed (0.43 MB/s) : 39.57 Mbps
Carmen Vitullo
Sophomore

Re: GEN 5 Speeds decrease quickly

this morning trying to connect ro work, so now again I'm working both sides, hughesnet and my tech support for help

20 disconnects from my citrix client within a half hour, checking speeds again

Date Recorded Download Result(KBPS) Upload Result(KBPS) Hughes Modem

02/04/2018 07:53 AM
 
6144
 
2481
 
Yes
 
02/03/2018 07:37 AM
1519
3088
Yes
02/03/2018 07:33 AM
1841
3221
Yes
02/02/2018 05:32 AM
15820
3229
Yes

 

this is getting rediculous 

HELP 

Carmen Vitullo
Moderator
Moderator

Re: GEN 5 Speeds decrease quickly

Good morning Carmen,

 

Regarding Citrix, VPN usage will result in 50-70% slower speeds. After the site visit, test results aside, you found regular web browsing (with VPN off) sluggish still?

 

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: GEN 5 Speeds decrease quickly

Liz, my speed test was performed without being connected to work, and I understand the LAG and the protocol with VPN, been working from home for many years using VPN. once having so many issues, I disconnected from work and used your Hughes net speed test, I posted my results again. tell me why the tech at my house does not use this speed test? he used a site I did not recognize. 

I'm working with my tech folks here on the VPN issues, they are always pointing to my ISP saying the speeds are not acceptable, so for now I'm stuck. 

I did see another Sat internet provider advertised on TV yesterday, I'm wondering if they are any better? or again back to Verizon for LTE or 5G. 

this decision solely based on my needs to support my company from home, so Hughes, Verizon, someone else it does not matter, I just need this fixed.

 

Carmen Vitullo
Moderator
Moderator

Re: GEN 5 Speeds decrease quickly

Hi Carmen,

 

Thanks for the update. Good news, we've recently gotten authorization to have a tech try a different adjustment at your site. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Feb 7, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109357538 if you need to reschedule. Please let us know how the site visit goes.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Sophomore

Re: GEN 5 Speeds decrease quickly

OK, thanks again Liz, I'll schedule my work from home day tomorrow, I'll not let him leave until I'm satisfied my speeds look reasonable. I wonder why they did not use the Hughes net speed test? other speed test sites use my data correct? but your test site does not? 

thanks


@Liz wrote:

Hi Carmen,

 

Thanks for the update. Good news, we've recently gotten authorization to have a tech try a different adjustment at your site. Your dispatch is currently scheduled for our earliest available slot: Wednesday, Feb 7, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #109357538 if you need to reschedule. Please let us know how the site visit goes.

 


 

Carmen Vitullo
Associate Professor

Re: GEN 5 Speeds decrease quickly

All tests use data, regardless of where they originate from...  Last I heard (take this with a very fine grain of salt as I have been MIA for over a month!) was that it's best to test with multiple different speed tests websites a few times, with a few minutes between each and every test to get an idea of how performance is.