cancel
Showing results for 
Search instead for 
Did you mean: 

GEN 5 Wifi Router Issues

monicakm
Senior

Re: GEN 5 Wifi Router Issues


@leejredd wrote:

@tampasteve1 wrote:

Is it possible the modem/router is in the process of updating? I have not had my Gen5 service installed yet, but I have read other people say that after it is installed the router/modem will update a couple of times over the course of a good amount of time. 


I wasn't told anything from the tech this morning that came to reposition the dish and hookup the new wifi router. It seems that I'm not the only one with issues with the new wifi router based on reading the past threads. 


My installers did tell me it would take a few hours for everthing to settle in with a few reboots of the system.  But, I had yesterday what you are experiencing.  A day after my install.  Speed tests were also very low.  Things are better today.

monicakm
Senior

Re: GEN 5 Wifi Router Issues

when I was having this issue last night (along with slow speed test results) the System Control Center took a good 5 or 6 seconds to even open and when it did open, the screen was slow to fully display.

C0RR0SIVE
Associate Professor

Re: GEN 5 Wifi Router Issues

Monicakm,

It sounds like the issue you had was more tied to your local area network than the Hughesnet system it self...  Very rare that the modem doesn't respond almost instantly unless it's an HT1000...

monicakm
Senior

Re: GEN 5 Wifi Router Issues

Crossosive, I guess it could have been.  You know a lot more about all this than I do.  I just know that when the speeds were back up today, browsing was better and pages were loading...no error messages.

GabeU
Distinguished Professor IV

Re: GEN 5 Wifi Router Issues

@leejredd

 

It's a day later, but if you are still experiencing the problem, could you list a couple of the websites you are having the issues with?  If it's a Gateway or beam problem it's possible that others on the same gateway or beam may have the same problem.    


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
leejredd
Freshman

Re: GEN 5 Wifi Router Issues


@GabeU wrote:

@leejredd

 

It's a day later, but if you are still experiencing the problem, could you list a couple of the websites you are having the issues with?  If it's a Gateway or beam problem it's possible that others on the same gateway or beam may have the same problem.    


Indeed.com

Twitter.com

Youtube.com

FanDuel.com

My HughesNet account page after clicking sign in/register

HughesNet Community page 

 

When I got home from work last night everything was working smoothly and the websites pulled up fine on all 3 devices with no problems but again after an hour or so I noticed the webpages would load very slow and would revert back to the Error Connection screen on Chrome and it still doing it as of this morning and I have to use my mobile hotspot just to get to connect to this forum due to the connection issues. 

 

Here's some screenshot 

Untitled1.png

 

 

Untitled2.png

 

 

Untitled3.png

 

 

Untitled4.png

 

 

 

 

C0RR0SIVE
Associate Professor

Re: GEN 5 Wifi Router Issues

@Liz may need to run diagnostics on your terminal to see what's up...  I suspect there may be an issue with Web-Acceleration that's causing that issue.

Liz
Moderator
Moderator

Re: GEN 5 Wifi Router Issues

Good morning leejredd,

 

Thank you for posting and working with C0RR0SIVE to address your concerns. I ran diagnostics on your site to check on your equipment and that appears to be functioning normally. However, I'm not getting a status update on your gateway so I'll have to double-check with the engineers on that. Allow me to investigate further, I'll post back once I have any updates.

 

Your cooperation, patience, and understanding are much appreciated.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Liz
Moderator
Moderator

Re: GEN 5 Wifi Router Issues

Hi leejredd,

 

Our engineers are testing out those sites you posted. Now when you access those sites and encounter the error messages, are you still connected to the internet? If this happens again, try pulling up purple.com, all you'll see if purple if it loads up. Please let me know so I can pass this info up to the engineers.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

leejredd
Freshman

Re: GEN 5 Wifi Router Issues


@Liz wrote:

Hi leejredd,

 

Our engineers are testing out those sites you posted. Now when you access those sites and encounter the error messages, are you still connected to the internet? If this happens again, try pulling up purple.com, all you'll see if purple if it loads up. Please let me know so I can pass this info up to the engineers.

 


Liz

 

I can pull up purple.com with no problems

Untitled5.png

 

 

 

But I'm still having trouble logging in to these

Untitled6.png

 

 

Untitled7.png

 

 

Untitled8.png