Yup, we have seen rhetoric but nothing factual.
For all we know the OP is in FAP or has a 30.1.1 code going that could be fixed in a few mouse click.
Here are the plans,what is offered varies by area: (click on pic to enlarge)I see that for my plan, the advertised speed is up to 10 down and 2 up. Just tested again, got 17.2 down and 1.3 up. Excellent! ETA: that said, I tested the speed at work and it's a lot more, like 32+ down. But I perceive it as being only a smidgen faster then HN. It doesn't feel twice as fast .