Hughesnet Community

Gateway issues, 21.1.5

cancel
Showing results for 
Search instead for 
Did you mean: 
TJF1
New Poster

Gateway issues, 21.1.5

Resolved, disregard. 

8 REPLIES 8
maratsade
Distinguished Professor IV

These errors are typically weather related (your weather or the weather at the gateway) and transitory. Still, the reps here can remote check your system to see if this is something else. Hopefully they're around and can check today. 

I'm used to weather related dropout, but not continuously for 15+ hours. I'm hoping someone can check on it for me, I don't think it's weather this time. 

maratsade
Distinguished Professor IV

I hope someone gets back to you today. 

TJF1,

 

Thanks for reaching out! It seems that this is your first time posting here. Welcome to the Community! I was attempting to look into this for you, but I was unable to locate the account attached to your Community profile. Please send us a private message to the link provided below, with your account number or a phone number connected to the account attached!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

maratsade
Distinguished Professor IV

You may want to try them on social media too. I think there are more reps that hang out there. 

maratsade
Distinguished Professor IV

Glad it resolved! Did it resolve by itself? 

Yes, out for 16+ hours, then magically working perfectly again. 

maratsade
Distinguished Professor IV

Yep. Those errors are usually temporary. When they last over a day, that's when there might be a problem.