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Gen 4 service is fast for .....less than one week out of the month!

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Terry Edwards
New Member

Gen 4 service is fast for .....less than one week out of the month!

I just had to pay almost 3 times my monthly premium to keep the speed I expect out of your so-called fastest service Hughes Gen4. This is awful. I run out of service one week into my monthly allotted usage. Unless something is done quickly I am switching and have been a customer for a very long time.
12 REPLIES 12
Liz
Moderator
Moderator

Good morning Terry,

I see it's your first post here, so welcome to the community! We want to address your concerns, so please post a case number or the serial number located on the bottom of your modem so we can pull up your account.

To get started, please follow the steps here to set up a testmy.net account and run speed tests so that we get a proper evaluation of your system performance:

https://community.myhughesnet.com/hughesnet/topics/cant-use-the-hughesnet-speedtest-guide-for-testmy...

Most important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Your cooperation, patience, and understanding are much appreciated.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Terry Edwards
New Member

I will do this.
Terry Edwards
New Member

I will switch if I cannot get this resolved. I would rather have consistent and slower service, as well as cheaper, than a one week and done. I am not the only one dealing with this problem.
Terry Edwards
New Member

My wife has completely shut down her devices since the beginning of March. I do stream some but don't think it's abused....going to try what they suggest. Ty for your comments.
BirdDog
Assistant Professor

Terry, you must set video streaming to low or standard definition. Streaming in HD can use easily use anywhere from 2-4 GB an hour. Netflix and YouTube both have settings to reduce the definition of video streaming.
Terry Edwards
New Member

Ty....a friend said the same thing. I will definitely do this. It is a shame however, that you can't use the very best settings without being penalized.
BirdDog
Assistant Professor

It is a capped (metered) service. You have to monitor and manage the data you use and decide what is important and what is not. It is like the gas in your car, if you drive at 55 MPH your going to go further on a tank than if you drive 70 MPH.

Also install an ad blocker on all browsers.
GabeU
Distinguished Professor IV

Terry, there are a lot of things you have to adjust when going to a capped service like this.  Using the cloud is not a great idea (OneDrive), make sure to set Facebook to not allow videos to play automatically, make sure the resolution of your streamed videos and movies is set to standard or even lower definition.  Set your computer to metered service.  I've seen an instruction type thing of what to do when going to capped service, but I can't remember in which post I saw it.  Good luck. 
Terry Edwards
New Member

I think I should have jumped on this chat earlier. I am going to take heed. Ty very much#
Lisa Johnson1
New Member

Do you have any more information on ad blockers for the browsers? I will also look into the other settings mentioned. I don't have much time to work on the Internet. My family uses most of it. I am trying to determine who is using how much so I can make sure it is more evenly divided among the family members.
bdvvdd12
New Member

https://adblockplus.org/
https://www.ghostery.com/
https://www.eff.org/privacybadger

I use these three in chrome and see maybe one  ad a month. They work in most browsers, check them out. 🙂

http://www.howtogeek.com/192654/how-to-monitor-your-internet-bandwidth-usage-and-avoid-exceeding-dat...


If you have an Apple device: https://itunes.apple.com/us/app/bandwidth+/id490461369?mt=12


Maybe looking at a new Wireless Router that would track your data usage across all devices that connect to it, may be the next step.
Liz
Moderator
Moderator

Hi Terry,

I'm hoping everyone's advice here helped you out, haven't heard from you in a while! I'm gonna go ahead and close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can more effectively help you. Please include speed tests if necessary.

Thanks,
Liz
If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!