cancel
Showing results for 
Search instead for 
Did you mean: 

Gen 4 slower than a pig on stilts!

New Poster

Gen 4 slower than a pig on stilts!

I had posted in the community that my download performance was slower than upload, and is that way regardless of time of day.  Of course, this initiated a string of nastygrams that I wasn't playing by the rules.  So here's my data:  Echostar XVII, beam 14, gateway 2, outroute 16.  Here are the results from the Hughes speedtest.  The sudden drop in performance is clearly evident.  My SamKnows dashboard shows identical performance, with the degradation starting November 28th, and remaining at a low level, frequently below 1Mbs.  Nothing has changed at my site, the dish has not moved (signal level is the same as it has been for years) and there is no change on either of the other two dishes alongside the Hughes dish... one steerable, one for Dish TV.

 

12/01/2017 06:51 AM
 
1226
 
1459
 
Yes
 
12/01/2017 06:49 AM
1274
1632
Yes
11/30/2017 03:34 PM
1170
1465
Yes
11/30/2017 03:33 PM
1703
1298
Yes
11/30/2017 01:05 PM
1282
1450
Yes
11/30/2017 01:03 PM
1395
1543
Yes
11/30/2017 12:15 PM
1338
1633
Yes
11/30/2017 12:13 PM
1246
1408
Yes
11/30/2017 08:23 AM
1374
1583
Yes
11/30/2017 08:21 AM
1262
1559
Yes
11/30/2017 07:45 AM
1324
1516
Yes
11/30/2017 07:23 AM
1236
1481
Yes
11/30/2017 07:21 AM
1357
1828
Yes
11/30/2017 07:19 AM
1268
1371
Yes
11/13/2017 04:16 PM
21461
1370
Yes
11/13/2017 04:15 PM
13548
570
Yes
11/13/2017 04:12 PM
10763
406
Yes
11/13/2017 01:04 PM
29520
1464
Yes
11/13/2017 01:02 PM
29517
1403
Yes
11/13/2017 01:00 PM
29424
1384
Yes
11/09/2017 04:55 PM
7102
1442
Yes
11/09/2017 04:52 PM
11846
1368
Yes
11/09/2017 04:51 PM
8212
1253
Yes
11/09/2017 04:50 PM
8508
1426
Yes
11/09/2017 04:49 PM
9625
1400
Yes
12 REPLIES 12
New Poster

Re: Gen 4 slower than a pig on stilts!

I guess that beam 14 has become totally constipated.  Throughout the day to performance has been AWFUL!  Here are todays performance numbers:

12/01/2017 05:57 PM
 
1245
 
1362
 
Yes
 
12/01/2017 05:56 PM
1171
1371
Yes
12/01/2017 05:54 PM
1280
1158
Yes
12/01/2017 12:11 PM
1169
1467
Yes
12/01/2017 12:10 PM
1304
1503
Yes
12/01/2017 12:08 PM
1345
1566
Yes
12/01/2017 11:08 AM
1399
1593
Yes
12/01/2017 06:51 AM
1226
1459
Yes
12/01/2017 06:49 AM
1274
1632
Yes
Moderator
Moderator

Re: Gen 4 slower than a pig on stilts!

Good morning Kirk,

 

Thank you for posting and describing your experiences. I've pulled up your account to run diagnostics to ensure the HughesNet equipment is working normally, and all looks fine right now.

 

So we can begin addressing your speed concerns, please create a testmy.net account and run 3 tests. Post your test results link here in your thread.

I ask for testmy.net speed tests because if I need to escalate to engineering, they will ask for this anyway. 

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-use the 12MB size download test file ONLY if on Gen4 Service Plan

-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/C0RR0SIVE


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

New Poster

Re: Gen 4 slower than a pig on stilts!

Frankly, Liz, the test you recommend, and its associated instruction set, further deflates my opinion of Hughes.  You provide a speed test as part of the support options, but your engineers can't rely on your own diagnostic?  I'm supposed to go to a third party site and utilize their test?  Why does Hughes provide a speed test if your own people can't rely on it.  I am totally flabbergasted!

Highlighted
Distinguished Professor III

Re: Gen 4 slower than a pig on stilts!

Though I am certainly not quoting any Hughes representatives, nor do I know for sure, but from what I've seen I have come to the conclusion that the Hughes test itself is for Hughes customers to get a general idea of their speed, but not much more, and while it normally tends to give accurate info, it can be wonky at times.  Also, while it gives basic speed results, that's all it gives.  No additional info.   

 

The engineers rely on the testmy.net test not only for its accuracy, but also for the additional info it gives.  It also tests speed in a very different way than the Hughes test.    


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Honorary Alumnus

Re: Gen 4 slower than a pig on stilts!

@Kirk Merley

 

" You provide a speed test as part of the support options, but your engineers can't rely on your own diagnostic?  I'm supposed to go to a third party site and utilize their test?  Why does Hughes provide a speed test if your own people can't rely on it."

 

The answer is: Perceptions.

In the way-back-when Hughes only accepted their own in-house speed test. One major complaint was that it allowed Hughes to manipulate the results/ Another was that it was java based at the time. Still another factor was that there were only two Hughes platforms in use.

While they did update to a non-java based test many users still belly ached about in-house "tinkering".

 

Not all speed tests are going to report accurate results on a satellite connection due in part to the high latency inherent to a satellite connection. The testmy speed test works well with high latency among things such as logging results and allowing for manual tests of various sizes so that the results are accurate for a wide range of system platforms that Hughes has in use.

As a third party site that (should) put to rest the "manipulation" complaint.

 

 

New Poster

Re: Gen 4 slower than a pig on stilts!

Yep!  We're having fun now!  slower than dialup.  I'll have your beloved testmy results in a few minutes...

2/05/2017 05:54 PM
 
1340
 
1276
 
Yes
 
12/05/2017 05:41 PM
363
1526
Yes
12/05/2017 05:39 PM
259
1273
Yes
12/05/2017 08:21 AM
2666
1268
Yes
New Poster

Re: Gen 4 slower than a pig on stilts!

testmy results:

ue Dec 05 2017 @ 8:52:04 pmDallas, TXarrow12 MB829 kbps 104 kB/s233759012424 qA9DeUMNishare history
ue Dec 05 2017 @ 8:59:36 pmDallas, TXarrow12 MB5.08 Mbps 635 kB/s233759012424 Oa93Yx2Vlshare history
Tue Dec 05 2017 @ 9:00:48 pmDallas, TXarrow12 MB3.16 Mbps 396 kB/s233759012424 dguU6iS70share 
Distinguished Professor III

Re: Gen 4 slower than a pig on stilts!


@Kirk Merley wrote:

Yep!  We're having fun now!  slower than dialup.  I'll have your beloved testmy results in a few minutes...

2/05/2017 05:54 PM
 
1340
 
1276
 
Yes
 
12/05/2017 05:41 PM
363
1526
Yes
12/05/2017 05:39 PM
259
1273
Yes
12/05/2017 08:21 AM
2666
1268
Yes

Not to argue that your speeds aren't awful, as they definitely are, but they're not slower than dialup.  That 259kbps is about seven times the speed of the average dialup.  

 

Again, though, that's not an attempt to disregard the issue, but only addressing a claim seen far too often that is almost never really true.  

 

BTW, it's not on stilts, but just to add a little levity....

 

giphy.gif


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
New Poster

Re: Gen 4 slower than a pig on stilts!

AND YET ANOTHER RIP ROARING NIGHT ON BEAM 14... AND I PAY HOW MUCH FOR THIS?

12/06/2017 04:58 PM
 
1247
 
1343
 
Yes
 
12/06/2017 04:52 PM
588
1284
Yes
12/06/2017 04:46 PM
579
1428
Yes
12/06/2017 04:43 PM
877
1426
Yes
12/06/2017 04:42 PM
2820
1259
Yes