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Gen 5 Connectivity Issues - North Idaho

Distinguished Professor IV

Re: Gen 5 Connectivity Issues - North Idaho

@divinIN

 

With you being on beam 5, your gateway is located in the Seattle, WA area.  At present, the Seattle area is experiencing some inclement weather, and that can certainly affect your signal strength, similar to the way your signal strength can be affected by weather at your own location.  


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Sophomore

Re: Gen 5 Connectivity Issues - North Idaho


@GabeU wrote:

@divinIN

 

With you being on beam 5, your gateway is located in the Seattle, WA area.  At present, the Seattle area is experiencing some inclement weather, and that can certainly affect your signal strength, similar to the way your signal strength can be affected by weather at your own location.  


Receive signal strength is still in the 30's and my day-to-day job is essentially impossible to do with the current state.  I do understand that some applications are more sensitive to connectivity related issues (I saw a recent thread about RDP).  What I don't understand is why my Gen5 experience is so much worse than Gen4.  I keep kicking myself for switching.  If I was worried about my ability to watch YouTube videos or other consumer stuff, I wouldn't be nearly as concerned, I'd just drop to the least data plan and run with it.  My issue is this is my job and every day is a disaster - every day. 

Is there any data I can provide to help troubleshoot?  Please let me know.


 

Sophomore

Re: Gen 5 Connectivity Issues - North Idaho


@Liz wrote:

Hi divinIN,

 

Thanks for these updates. I've run new diagnostics on your site and they look fine so far. I've escalated your case to the engineers for their insight.

 

Your patience and understanding are much appreciated.

 


Hello Liz,

 

I have been working this through other channels too, and finally got some more detailed information on my specific issue with Skype for Business.  Microsoft has provided the following details regarding a screen sharing meeting I just had in which I got disconnected probably 30 times in one hour:

 

About a minute into the viewing you got disconnect with the below error:

ms-client-diagnostics: 52164; reason="Appsharing session disconnected due to RDP stack closed the connection"

 

From your log, your client did not initiate the disconnection so the disconnection was either your ISP, Microsoft Online edge or the partner's edge server.

 

They have asked me to try my test in town to see if the issue is ISP-related, which I will do as soon as I can.  However, this is sounding very familiar to another post I read here in the Tech Support forums about a couple (husband/wife) who use RDP for work and get disconnected frequently as well.  I'll have to try to find that thread and see what came of that. 

Sophomore

Re: Gen 5 Connectivity Issues - North Idaho

Hello Liz,

 

This is the thread I mentioned which seems to have a similar issue that started with Gen5.  I know it's a different program, but the end user experience is the same, frequent disconnects:  https://community.hughesnet.com/t5/Tech-Support/Remote-Desktop-Connection-error-with-HT2000W/td-p/80...

 

I have posted a reply in that thread to bring the issue back up to the front and maybe provide some correlating data for engineering.

 

Thank you.

Associate Professor

Re: Gen 5 Connectivity Issues - North Idaho

Anything that depends on RDP will have issues with Hughesnet right now... I don't think any of us are or was aware that Skype (this includes Skype for Business) may have used RDP in any fashion.  Are you using the remote control of features for Skype? Or?

From my understanding...

Teamviewer = Uses an implementation of RDP, they claim they use an inhouse brew, but others disagree with that.
Skype = Uses RDP for remote sessions, regular skype doesn't use RDP for regular messages
RDP = Well... It's RDP? lol

Sophomore

Re: Gen 5 Connectivity Issues - North Idaho


@C0RR0SIVE wrote:

Anything that depends on RDP will have issues with Hughesnet right now... I don't think any of us are or was aware that Skype (this includes Skype for Business) may have used RDP in any fashion.  Are you using the remote control of features for Skype? Or?

From my understanding...

Teamviewer = Uses an implementation of RDP, they claim they use an inhouse brew, but others disagree with that.
Skype = Uses RDP for remote sessions, regular skype doesn't use RDP for regular messages
RDP = Well... It's RDP? lol


Hello @C0RR0SIVE,

 

Can you clarify this comment: "Anything that depends on RDP will have issues with Hughesnet right now"?  Maybe I missed a previous post that provided more info on why that is the case.  Thanks in advance.

 

To answer your question on remote control, only rarely do I use that specific feature.  95%+ is just screen sharing (the presenter displaying either the entire desktop or one app like PowerPoint for example).  There is the option to use Skype for audio too, but I have not been using that because if I lose both audio and screen sharing during my meetings I become completely unproductive.  To separate out the risk I dial in via landline for audio.

Highlighted
Associate Professor

Re: Gen 5 Connectivity Issues - North Idaho

Because there's an issue with the Remote Desktop Protocol (screen sharing, remote control, and so on) that some software products such as Skype may use.  Engineering has been working on it for ages...  Not sure why it's such an elusive thing to solve... One would think if it worked on SW3, and ES-17, that it would work fine with ES-19.

Sophomore

Re: Gen 5 Connectivity Issues - North Idaho

Thank you.  @Liz can you please provide an update from engineering on this?  If a fix isn't in the works and timely I will need your help in exploring my options to cancel the service until this is fixed.  Thank you.

Sophomore

Re: Gen 5 Connectivity Issues - North Idaho

Sorry to hear your having such a slow time with your service. I to am in North Idaho (spirit lake) and have had mostly slow usesless service during prime time. During the day when no one uses it its fine. I can actually do most of what I want to do on the internet. But during primetime or weekends its useless. This evening its 700kps not even a 1mb. That is useless with todays page sizes let alone trying Skype. I would never do that and expect it to work with SAT.

I have had the service since end of August this year. Since then they have been out twice at no charge and fairly quick. They seem to be trying. They have replaced the radio one visit. Then the second visit they replaced the modem and the radio. Each time it got better for a week or so then right back to uselss.. Its a heck of allot money to only be able to be usefull when I am not home since I am almost only home during primetime like everyone else that works outside the home.

I do think they are trying to fix the issue but I strongly believe they are over sold on our beam and there is not much they can do except load balancing. And that is a temp patch that just causes issues for others.

Good luck and I hope they get you working.

 

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Sophomore

Re: Gen 5 Connectivity Issues - North Idaho

Tonight is particularly bad.  I have performed three different download speed tests with a 25MB file between 5 and 10 PM and the results were 64KB, 112KB, and 47KB.