Hmmm, When I upgraded over a year ago, after I called, they just shipped me a new modem, I did the connections myself, and after it spent about an hour downloading, I was on Gen5. Of course I was still on Echostar 17, but it seemed to be working so well, that I've never bothered to have the dish reaimed to Echostar 19. I don't know if they still handle the upgrade this way, but if they do, just remember to kill the power to the modems before doing the coax connections, and plug it in during the bonus period or you'll take a big data hit. I later learned that you are supposed to be compensated for this with tokens, but I don't think I ever was, because I ran out of data that month.
I'm always surprised by the different experiences different people have with Hughes compared to my own. I really don't understand why it would take an engineer to do a simple data limit change You'll probably get the help you need from the reps here.
