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Gen 5 actual speeds Vs Gen 4 actual speeds (at point of use)

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LarryDarden
Freshman

Gen 5 actual speeds Vs Gen 4 actual speeds (at point of use)

Case# 107397144 & 107427877 I upgrade to HT2000W using Windows 10. Since upgrading to Gen 5 my actual web-page browsing has been slower than my Gen 4. I understand that "the" reports show I am getting the "promised speeds"; but the actual actionable click link to the next page/action is slow. What actions can I take to improve this condition? (since going back to Gen 4 is not an option)

Now after reviewing the community I see this a common problem with the Gen 5 upgrade... (which should have been revealed when ordering - I would have okay with the truth and respected the company more) Has the problem been isolated and what is the current time line to address this problem for customers with this issue?

 

EchoStar-19-NAD

Gateway ID 1

Beam ID 84

Outroute ID 1

Satellite Receive Signal Strength 105

31 REPLIES 31

Yes; all devices have slow browsing... which is why I am focused on HT2000W up.

laptop - main device

HP printer

Note 8 phone (not sure of the heatlh change the first time I seen it but wife was on the phone)

tablet Samsung TAB

tablet RCA

 

Desktop (not allways on)

 

devices.JPG

I just can't make sense of this.... I should have great loading speeds

@Liz& @Amanda please help

 

@GabeU& @C0RR0SIVE thanks I have learned alot the past few days

 

http://testmy.net/db/aLuhmoI4f

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 112715 kbps or 112.7 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 14089 kB/s or 14.1 MB/s
Tested At:: http://TestMy.net
Validation:: http://testmy.net/db/aLuhmoI4f
TiP Measurement Summary:: Min 73.73 Mbps | Middle Avg 124.11 Mbps | Max 209.72 Mbps | 90% Variance
TiP Data Points:: 99.86 Mbps, 129.28 Mbps, 107.24 Mbps, 102.02 Mbps, 209.72 Mbps, 194.58 Mbps, 170.04 Mbps, 131.07 Mbps, 80.32 Mbps, 79.98 Mbps, 93.44 Mbps, 100.4 Mbps, 150.99 Mbps, 88.2 Mbps, 93.9 Mbps, 159.95 Mbps, 123.36 Mbps, 95.33 Mbps, 73.73 Mbps
Client Stats:: http://testmy.net/quickstats/larrydarden  http://testmy.net/compID/2211387902358
Test Time:: 2017-11-23 09:14:12 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host::  http://testmy.net/hoststats/Unknown
Compare:: 113% faster than client avg, 490% faster than world index
1MB Download in 0.07 Seconds - 1GB Download in ~72 Seconds - 2013X faster than 56K
This test of exactly 25600 kB took 1.862 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; rv:57.0) Gecko/20100101 Firefox/57.0 [!]

http://testmy.net/db/PqW7TKMHo

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 6025 kbps or 6 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 753 kB/s
Tested At:: http://TestMy.net
Validation:: http://testmy.net/db/PqW7TKMHo
TiP Measurement Summary:: Min 3.15 Mbps | Middle Avg 14.97 Mbps | Max 153.45 Mbps | 192% Variance
TiP Data Points:: 5.61 Mbps, 5.62 Mbps, 4.52 Mbps, 5.05 Mbps, 3.15 Mbps, 4.26 Mbps, 153.45 Mbps, 11.28 Mbps, 5.65 Mbps, 5.88 Mbps, 6.03 Mbps, 4.17 Mbps, 6.41 Mbps, 12.78 Mbps, 7.08 Mbps, 7.45 Mbps, 5.99 Mbps, 5.67 Mbps, 6.37 Mbps
Client Stats:: http://testmy.net/quickstats/larrydarden  http://testmy.net/compID/22846667226547
Test Time:: 2017-11-23 22:05:36 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host::  http://testmy.net/hoststats/Unknown
Compare:: 71% slower than world index
1MB Download in 1.36 Seconds - 1GB Download in ~23 Minutes - 108X faster than 56K
This test of exactly 25600 kB took 34.832 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; rv:57.0) Gecko/20100101 Firefox/57.0 [!]

Hello Larry,

 

You seem to have a very interesting situation going on here... I ran diagnostics on your system yesterday and did not see an issue with the equipment or signal strength. On Monday I should be able to get with an engineer and have them pull your system up to take a look at it themselves.

 

In the meantime, I just wanted to mention that the Samsung wireless device we have listed in here is showing a very poor wireless signal. I've cleared your HughesNet modem of it's DNS cache and the logged statistics for the performance of the modem itself so that I can get a fresh look at it. Since the DNS cache is cleared, you might notice some pages are loading even slower than before, but this may speed up as you browse. I recommend powercycling your personal devices and trying to browse again - let me know if you see any difference.

 

Thanks, Amanda

@AmandaThanks I can't wait to see if can resolve this issue. All devices have been cycled.

 

http://testmy.net/db/buFSx6nRQ

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 10283 kbps or 10.3 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 1285 kB/s or 1.3 MB/s
Tested At:: http://TestMy.net
Validation:: http://testmy.net/db/buFSx6nRQ
TiP Measurement Summary:: Min 5.04 Mbps | Middle Avg 16.24 Mbps | Max 162.71 Mbps | 184% Variance
TiP Data Points:: 162.71 Mbps, 120.99 Mbps, 18.01 Mbps, 7.63 Mbps, 10.01 Mbps, 9.82 Mbps, 8.11 Mbps, 11.38 Mbps, 11.44 Mbps, 8.77 Mbps, 5.83 Mbps, 5.04 Mbps, 5.58 Mbps, 7.61 Mbps, 5.25 Mbps, 5.76 Mbps, 17.66 Mbps, 17.16 Mbps, 13.54 Mbps
Client Stats:: http://testmy.net/quickstats/larrydarden  http://testmy.net/compID/22846667226547
Test Time:: 2017-11-24 20:16:34 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host::  http://testmy.net/hoststats/Unknown
Compare:: 81% slower than client avg, 58% faster than world index
1MB Download in 0.8 Seconds - 1GB Download in ~14 Minutes - 184X faster than 56K
This test of exactly 25600 kB took 20.41 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; rv:57.0) Gecko/20100101 Firefox/57.0 [!]

http://testmy.net/db/1Ng32mpUO

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 101193 kbps or 101.2 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 12649 kB/s or 12.6 MB/s
Tested At:: http://TestMy.net
Validation:: http://testmy.net/db/1Ng32mpUO
TiP Measurement Summary:: Min 28.99 Mbps | Middle Avg 141.91 Mbps | Max 258.55 Mbps | 160% Variance
TiP Data Points:: 85.4 Mbps, 80.32 Mbps, 35.81 Mbps, 28.99 Mbps, 76.73 Mbps, 186.87 Mbps, 69.65 Mbps, 71.22 Mbps, 192.6 Mbps, 258.55 Mbps, 230.18 Mbps, 230.18 Mbps, 131.99 Mbps, 137.77 Mbps, 170.04 Mbps, 170.04 Mbps, 222.05 Mbps, 119.46 Mbps, 86.58 Mbps
Client Stats:: http://testmy.net/quickstats/larrydarden  http://testmy.net/compID/22846667226547
Test Time:: 2017-11-25 10:17:34 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host::  http://testmy.net/hoststats/Unknown
Compare:: 124% faster than client avg, 377% faster than world index
1MB Download in 0.08 Seconds - 1GB Download in ~82 Seconds - 1807X faster than 56K
This test of exactly 25600 kB took 2.074 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; rv:57.0) Gecko/20100101 Firefox/57.0 [!]

The past couple of speed test have been good compared to my first round of tests. I hope this will be substained. It also still takes a while for pages to load all the photos.

 

http://testmy.net/db/e6jwAagLs

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 119247 kbps or 119.2 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 14906 kB/s or 14.9 MB/s
Tested At:: http://TestMy.net
Validation:: http://testmy.net/db/e6jwAagLs
TiP Measurement Summary:: Min 33.35 Mbps | Middle Avg 154.62 Mbps | Max 314.57 Mbps | 153% Variance
TiP Data Points:: 128.4 Mbps, 88.61 Mbps, 33.35 Mbps, 38.36 Mbps, 248.35 Mbps, 205.16 Mbps, 205.16 Mbps, 173.16 Mbps, 214.48 Mbps, 80.66 Mbps, 67.65 Mbps, 148.62 Mbps, 219.47 Mbps, 248.35 Mbps, 148.62 Mbps, 159.95 Mbps, 167.03 Mbps, 181.48 Mbps, 314.57 Mbps
Client Stats:: http://testmy.net/quickstats/larrydarden  http://testmy.net/compID/22306718899327
Test Time:: 2017-11-26 08:59:32 Local Time
Client Location::
Target:: Dallas, TX http://dallas.testmy.net
Client Host::  http://testmy.net/hoststats/Unknown
Compare:: 542% faster than world index
1MB Download in 0.07 Seconds - 1GB Download in ~72 Seconds - 2129X faster than 56K
This test of exactly 25600 kB took 1.76 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; rv:57.0) Gecko/20100101 Firefox/57.0 [!]

 

speeds.JPG

For the past couple weeks service has not been what I was expecting since upgrading to Gen5 but it has been manageable compared to the first few weeks after the upgrade. I will be continuing to monitor speed and post new findings as needed.

 

:::.. Download Speed Test Result Details ..:::
Download Connection Speed:: 10568 kbps or 10.6 Mbps
Download Speed Test Size:: 25 MB or 25600 kB or 26214400 bytes
Download Binary File Transfer Speed:: 1321 kB/s or 1.3 MB/s
Tested At:: http://TestMy.net
Validation:: http://testmy.net/db/mFwpkxefK
TiP Measurement Summary:: Min 5.65 Mbps | Middle Avg 10.38 Mbps | Max 40.24 Mbps | 104% Variance
TiP Data Points:: 40.24 Mbps, 17.99 Mbps, 9.82 Mbps, 8.8 Mbps, 8.33 Mbps, 8.8 Mbps, 8.51 Mbps, 9.07 Mbps, 9.32 Mbps, 9.76 Mbps, 14.79 Mbps, 13.67 Mbps, 5.65 Mbps, 5.8 Mbps, 11.7 Mbps, 12.79 Mbps, 11.01 Mbps, 10.65 Mbps, 11.57 Mbps
Client Stats:: http://testmy.net/quickstats/larrydarden  http://testmy.net/compID/2301332021697
Test Time:: 2017-12-01 21:18:30 Local Time
Client Location::
Target:: Dallas, TX http://dallas4.testmy.net
Client Host::  http://testmy.net/hoststats/Unknown
Compare:: 40% faster than world index
1MB Download in 0.78 Seconds - 1GB Download in ~13 Minutes - 189X faster than 56K
This test of exactly 25600 kB took 19.86 seconds to complete
User Agent:: Mozilla/5.0 (Windows NT 10.0; rv:57.0) Gecko/20100101 Firefox/57.0 [!]

GabeU
Distinguished Professor IV

LarryDarden,

 

No, no other ideas other than running some speed tests at this point.  I do see that you ran another speed test while I was typing this and that speed test gave a speed that is somewhat decent, but, though aggravating, I'm sure, it's going to be a process of elimination.  The speed tests will not only rule out your speed being the issue, but the tests will also give other info, like indicators of possible congestion and whether your decent speed is constant (if it's good throughout the 25MB of the test).  

 

The following is a copy/paste of the speed testing procedure, so if it sounds a little general, that's why, but it's easier than typing it all out.  Again, I know it's probably aggravating that you need to run some speed tests, but they'll help to get to where we can pinpoint the problem.   

 

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, you should create a testmy.net account and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Please keep in mind that HughesNet will only accept testmy.net and the official HughesNet speed test results. Tests from other sites like speedtest.net are not accepted due to the compression technologies and latency that satellite deploys.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file 

-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername


For a more in depth guide on running the tests, please visit: http://customer.kb.hughesnet.com/Pages/7001.aspx

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

 

If you are unaware of how to disable the WiFi in the HT2000W, please see 5.c. in the section titled "How do I manage my built-in Wi-Fi modem?" in this PDF.  

 

I found out that your modem, depending on model, will not work properly unless necessary downloads are updated. Hughesnet normally will send a Field Tech out to your home/business to do this and of course bill you for that process. The phone tech/csr will NEVER tell you this is the problem during the troubleshooting process. And these updates for Gen 5 normally occur in the last quarter of the year.

It is a very simple and easy process to complete for the slightly above average computer user, but requires more than the power on/off level of understanding. Once completed, your system should operate well within normal standards.

GabeU
Distinguished Professor IV


@secondgoatrope wrote:

I found out that your modem, depending on model, will not work properly unless necessary downloads are updated. Hughesnet normally will send a Field Tech out to your home/business to do this and of course bill you for that process. The phone tech/csr will NEVER tell you this is the problem during the troubleshooting process. And these updates for Gen 5 normally occur in the last quarter of the year.

It is a very simple and easy process to complete for the slightly above average computer user, but requires more than the power on/off level of understanding. Once completed, your system should operate well within normal standards.


Updating modem software does not require a tech visit.  Nor do they bill anyone for such.  The phone techs will never tell you this because it's nonsense.